Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

View other StepChange products

4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Debt

Amazing charity.couldn’t of done it with out them Reviewed on: 13th July 2023

Very friendly and fantastically helpful.

Having found difficulty in managing my finances during the present time stepchange helped me ease the burden of everyday living. Reviewed on: 13th July 2023

Great help in supporting me with my debts

Stepchange were extremely understanding, non judgmental, and impartial in advising me on how to deal with my debts. They have helped remove a massive burden off my shoulders. Reviewed on: 13th July 2023

Stress and Anxiety busters.

I got into a fair bit debt while i was working but then lost my job owing to mental health problems, i was guided to Step change by a friend they gavev clear and conscise advice on a repayment plan and managed to get me 60 days breathing space with my debtors while the plan was put into motion im still paying the debts but i have an end date and as my title says im anxiety free , fantastic company. Reviewed on: 13th July 2023

Helpful, engaging and thoroughly professional

Step change look at the bigger picture, genuinely interested and helpful on the phone and will give sound advice. Reviewed on: 13th July 2023

Complete Satisfaction

When going online everything was easy to understand every step of the way. I scanned all relevant documents and StepChange consultant contacted me for a telephone appointment. After the appointment everything went fast and easy for my complete peace of mind and satisfaction. Reviewed on: 13th July 2023

Breath of fresh air

I struggled to get in contact with someone to help my finances due to being worried and I'm glad I did the jump! Every staff member I spoke with were friendly understanding and non judgemental. Everything was explained to me perfectly and simple. Quick and straightforward. I now have a weight off my shoulders and the whole process.. a breath of fresh air so I can now breathe clearly! Thank you so much. Reviewed on: 13th July 2023

Very helpful

Very helpful and supportive. Excellent service. Would and have recommended Reviewed on: 13th July 2023

Just so easy to understand

It’s a vulnerable situation for anyone. The help Step change give and the ongoing support makes a massive difference for people to get back on track and stay on it. Reviewed on: 13th July 2023

A Real Weight Off My Mind - Lifesavers!

Whilst drowning in unmanageable debt brought on by unpredicted and unexpected changes to my life, StepChange brought calm and organised help to managing my finances. They really have helped me mentally as well as ensuring I can still afford the day-to-day essentials Reviewed on: 13th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt advice
from Money Wellness 4.92 from 5710 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub