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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great understanding and solutions to my debt crisis

Cant fault stepchange. All advisors are helpful , knowledgable friendly and non judgemental and helped me make sense of my debt and action a plan that finally gave me hope and a way out of seemingly financial hole. Cant fault then Reviewed on: 13th July 2023

Amazing debt company

Contacted them for advice on my debts they went above and beyond to help me with amazing advice and help getting my debts in order only ones that did and wouldn't know where I would be without them highly recommended them to anyone Reviewed on: 13th July 2023

Saved me

From the 1st phone call to step Change my life became my life again. They went beyond to help and reassure me that I could get my finances sorted. Without their help I would have lost everything. They are always available to contact. Reviewed on: 13th July 2023

Excellent service

I went to stepchange as they were the most helpful and was so easy to do it all online I am so glad I am with them as they have excellent service always polite emails and are always there if you need help. And so easy to set up a plan Reviewed on: 13th July 2023

So Helpful - huge relief

So easy to fill the online form to get debt advice and debt solutions. Process was so easy and simple, kept up to date with the progress at all times. Taken a huge weight of my shoulders and wish I’d contacted them sooner! Reviewed on: 13th July 2023

Lifeline

I am disabled and have found life so hard over the last three years, the cost of living just about finished me. I was drowning in interest fees and higher heating and food Bill's, step change helped me work out a payment plan that I could afford on my disability benefits. I was crippled with anxiety and depression they took me step by step asking whether I was ok to carry on even talked to my daughter on my behalf. I owe everything to them life is still hard but I feel more like I can manage each day. Once again I can't thank the team enough they have saved me. Reviewed on: 13th July 2023

Peace of mind

Fantastic people with great knowledge after dealing with Step change I slept a lot better with the brilliant advice I was given with dealing my debt Reviewed on: 13th July 2023

Supportive, helpful, effeceint, understanding

Step Change is always easy to work with, transparent, and super supportive. Can't recommend the organisation highly enough Reviewed on: 13th July 2023

Step change are fantasticc

Lovely people, great charity, very knowledgeable Reviewed on: 13th July 2023

Step Change- Life Saver

I was on the verge of suicide after being defrauded and went into a huge debt, till I was recommended to Step Change. The advisors are very kind and supportive and non judgemental. THANK YOU STEP CHANGE Reviewed on: 13th July 2023

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