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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

so easy to talk and discuss issues

so easy to talk and discuss issues with,and super at putting you in the right direction Reviewed on: 1st May 2024

Navigating the right direction

Step Change have supported me through a very difficult time in my life. They have helped me manage a stressful situation with my debts and navigate a positive outcome Reviewed on: 1st May 2024

Very friendly and helpful staff.

Very friendly and helpful staff and user friendly clients Portal. Reviewed on: 1st May 2024

They have resolved any issue easily and clearly with...

They have resolved any issue easily and clearly with my best interest at heart. Reviewed on: 1st May 2024

StepChange helped and guided me to pay off my debts...

StepChange helped and guided me to pay off my debts in a convenient way for me. During each review they guided me not to borrow again and this trained me to live within my limits. Reviewed on: 1st May 2024

Stepchange Dept management

Ever since i have been with Stepchange they have helped me out no end they take the presure of and help no end, The letters stop as they take of everthing concerning your dept i would highly reconmend. Reviewed on: 1st May 2024

Non judging

Helped me when felt I didnt know how to solve problem Reviewed on: 1st May 2024

I was at my lowest when I first got in touch with...

I was at my lowest when I first got in touch with step change. They made everything alot lighter to carry . The helped me get through a very difficult time we ith so much great advice and so much help getting the creditors to accept my proposal. Reviewed on: 1st May 2024

No judgement ,understanding, lots of advise, app eas...

No judgement ,understanding, lots of advise, app easy to use and understand Reviewed on: 1st May 2024

Make that call if you need help.

Make that call if you need help. I didn’t know what to do and they sorted it all out for me with a manageable repayment Reviewed on: 1st May 2024

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