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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,615 reviews, last reviewed 11th Jun 2026
187150% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026
John Beazley's avatar
John Beazley

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18615)

I’ve tried to set up my DMP and I had to change it n...

1
I’ve tried to set up my DMP and I had to change it n no one got back to me n I can never get through Reviewed on: 1st May 2024
Lorenza Bragoli's avatar
Lorenza Bragoli

Excellent service provider

5
Kind help and knowledgeable people Reviewed on: 1st May 2024
Ayo's avatar
Ayo

A much needed lifeline

5
Understanding, caring, non-judgemental are just a few words to describe the approach given by staff to individuals struggling to manage debt for whatever reason. Reviewed on: 1st May 2024
JJ's avatar
JJ

Easy, help, and all online which is easy to sort if...

5
Easy, help, and all online which is easy to sort if you prefer not talking about the situation bit want to resolve via email Reviewed on: 1st May 2024
David M's avatar
David M

Always easy to talk to them and get the answer to re...

5
Always easy to talk to them and get the answer to resolve the issue. Reviewed on: 1st May 2024
Paul Carter 's avatar
Paul Carter

In the darkest hours

5
Took all the stress away from dealing with my creditors. Absolutely fantastic service. Reviewed on: 1st May 2024
Sean W's avatar
Sean W

It’s been very helpful keeping creditors at bay bein...

5
It’s been very helpful keeping creditors at bay being long term disabled and still waiting for operations & treatment. The help and support has been much appreciated. Reviewed on: 1st May 2024
Andrew Emery's avatar
Andrew Emery

Brillant service would recommend

5
Brillant service would recommend Reviewed on: 1st May 2024
LM's avatar
LM

Such a wait of my mind!

5
Such a wait of my mind! You just can’t describe how this has changed my mental state of mind. Reviewed on: 1st May 2024
Birdie's avatar
Birdie

They have helped me so much ,very grateful to them...

5
They have helped me so much ,very grateful to them Reviewed on: 1st May 2024
Veronica 's avatar
Veronica

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