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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Excellent advice and practical solutions tailor made for me

With the cost of living escalating and my personal circumstances changing incredibly fast I needed advice to get perspective and not feel as though I was going to drown in silence. Step Change talked me through many things and helped me to see a way forward and practical and realistic solutions to allay my fears and stay in financial control. The fact they evaluate and ask for feedback is good and means they are always listening to clients - customers. Reviewed on: 10th July 2023

Brilliant

Really good help and advice during a really difficult time. They were friendly and so helpful. I've never looked back Reviewed on: 10th July 2023

Million stars

Step change helped me in more ways than just debt management. I am a very proud and stubborn man that refuses help from anyone, from my first call to finalising my dmp the customer service was at the highest level. I could not ask for a more helpful and kind organisation, I have and will continue to recommend to anyone that are in the same situation I was in. Because of all the team I can actually start to consider actually getting married to my fiancé and it not just be a dream that would never happen. Reviewed on: 10th July 2023

Best company iv ever come across. Absolute life saves

This company definitely saved my life twice. So helpful and very reliable. Thank you. Reviewed on: 10th July 2023

Grown up support with compassion

It was such a relief to talk to Step Change. The person on the end the phone was so understanding, helpful, and practical. I've never done anything like this before and it was a big step to make that phone call. Thank you to Step Change for helping me transition from overwhelm into having a manageable plan. Every person I have spoken to has given me good advice and gone over and above their role. Nothing is too much trouble. Reviewed on: 10th July 2023

Brilliant help in difficult times

Stepchange has helped me with my debts so much and i feel very grateful to them. I can now sleep at night and manage my finances by having a strict budget plan. Thank you so much to Stepchange. Reviewed on: 10th July 2023

Saved me from debt hell

Step Change were so helpful. I was mired in debt and couldn't see a light. When I finally admitted the problem to myself, Step Change were able to give me good advice. I gave them my complete list of debts and my income/expenditure and we were able to work out how much I could afford. They then took this to all my creditors and agreed the plan with them. I would never have been able to do this alone but they know exactly what to do and it was so painless. I am very grateful to them for all their help that has turned a nightmare into merely a problem. Reviewed on: 10th July 2023

Understanding and careing

Very good you took a lot of my mind Reviewed on: 10th July 2023

Life Changer!

I can't recommend the Step Change service highly enough! The support they give, on every contact with the team, is honest, sensitive and informative. They are non judgemental and encourage me to look at my budget in a logical and measured way, and not over extend myself when it comes to the amount I pay monthly. One of the best parts of the service is that they deal with my creditors directly which takes so much pressure off me and makes getting my life back on track so much more handleable. I can't thank Step Change enough for all their ongoing help in getting my confidence in my finances back. Reviewed on: 10th July 2023

Step change debt management was so friendly and very helpful

They set up my debt management step by step and was very understanding and helpful and answered all my questions and made me feel so at ease as I was very stressed about the situation I was in but they made me feel at ease and it was such a relief that that they helped me sort the situation out Reviewed on: 10th July 2023

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