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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16801 reviews)

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4.95

Based on 16,801 reviews, last reviewed 18th May 2026

100300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange Debt Charity is an excellent organisation... StepChange Debt Charity is an excellent organisation, and the staff are also very helpful and professional Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16801)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Amazing!

I found the Step Change team to be absolutely amazing! They are helpful and considerate and talked me through what I needed to do to start the ball rolling to get the much needed help I needed. The advice given was relevant to my needs. They gave advice as to agencies I could get I’m touch with for my well-being too. Reviewed on: 10th July 2023

Saved my sanity

I started to lose my business during covid and then the cost of living nailed the final nail in its coffin! I was left with huge debts and being hounded for payments left me with some very dark thoughts until I saw an advert on TV for stepchange, igot in touch and thier advice was brilliant it was so easy to fill out the online forms etc, they then did all the frustrating stuff like contacting my creditor's and set up my payment plan, you can view your plan in your online account any time and make any changes if your circumstances change, I'd would highly recommend them to anyone that is struggling with debt Reviewed on: 10th July 2023

Life changers

Stepchange has change mine and my family's lives fir all the support and advice we've received from them to help us with our debts . There is no other worthy winner. Thank you Stepchange. Reviewed on: 10th July 2023

So far great service

Easy to access, understand and keep track to all the movements that I need to do, the service easy, practical and kind with my as customer/client. Reviewed on: 10th July 2023

Excellent Company Really Helpful

I must say I have had nothing but positive experience with this company really helped me out loads no matter how much you struggle they are always there to support you. I had over £5000 worth if Debts and thanks to Step Change I only have £1900 left to repay. I think many more people would benefit from Step Change it's shame not many know about support that exists for them and they choose to ignore warnings and debt letters. I will be clear of all my debts by November this year and start fresh new year with no debts and new me. Thank you StepChange Reviewed on: 10th July 2023

Got our lives back

Step Change does an amazing job helping people to get their lives back, removing worries and bringing a calm to a debt situation. Reviewed on: 10th July 2023

Fabulous service

Step Change have provided a fabulous service and helped me get debt free within 6 months. They were friendly, easy to talk to and very helpful. I would recommend anyone with financial problems to use Step Change! Reviewed on: 10th July 2023

Brilliant

Very helpful and understanding of your circumstances. Would reccomend to any1 that needs help with debts Reviewed on: 10th July 2023

Life saviour

The whole process so far has been handled so professionally and with respect and care. Thank you Step change Reviewed on: 10th July 2023

Helpful and reassuring.

I had been struggling with debt for several years, mostly due to an abusive ex partner. It took me some courage to start the process with Step Change but, they were so amazingly helpful, discussing the finer details with me and encouraging me to ensure I had enough to live on after their payment is taken each month. Their expertise is second to none and I urge anyone who is considering a debt management solution to speak to these people first. Reviewed on: 10th July 2023

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