Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Staff really helpful and discussed options

Staff really helpful and discussed options Reviewed on: 27th May 2026

Best and helpful

Stepchange was so helpful and non judgemental I highly Recommend them. Reviewed on: 27th May 2026

I was in a dark place

I was in a dark place and without their help and support I’m not sure what would have become of me. Thanks to them they have helped me slowly get my life back. Reviewed on: 27th May 2026

Excellent service 5 stars

Excellent service from start to finish Reviewed on: 27th May 2026

The last lady I spoke to was so helpful and reassuri...

The last lady I spoke to was so helpful and reassuring and took the worry away from me. Reviewed on: 27th May 2026

Brilliant debt advice

Absolutely amazing debt advice charity, which helps reduce the anxiety surrounding money problems and may even save some people's lives. Thank you. Reviewed on: 27th May 2026

Always easy to talk to , staff very helpful

Always easy to talk to , staff very helpful Reviewed on: 27th May 2026

Keeping in control

With the help of StepChange we were able to make regular monthly payments to our creditors within our budget. StepChange brought back light at the end of the debt tunnel, which we thought we’d never see again. Reviewed on: 27th May 2026

When my husband passed away unexpectedly I got in to...

When my husband passed away unexpectedly I got in touch with StepChange because I didn’t know how I was going to sort out my finances. I couldn’t see a way of paying off all the debt we had. They took time to go over everything and worked out the best possible solution for myself. It’s like a weight is lifted off my shoulders. Now I sleep easier knowing that debt collectors will not be at my door. Reviewed on: 27th May 2026

Excellent Service provider throught my whole experie...

Excellent Service provider throught my whole experience with stepchange Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt management
from Creditfix 4.69 from 795 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub