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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

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4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange lead by example

StepChange helped me when I was at my lowest point even killing myself looked to be the best way out of debt. However StepChange changed all of that and together we faced my debts. Now I am paying off all of them monthly and my goal of being debt free will be 2029. StepChange are the best at what they do and they don't charge me a penny. Reviewed on: 7th July 2023

Grateful to them

Step Change were so polite and understanding to my circumstance. The process was quick and easy and it feels like a weight is lifted off my shoulders with the debt plan they helped put in place. I'm grateful to them. Reviewed on: 7th July 2023

SteoChange Debt Management

I got myself into a bit of a pickle with paying my credit cards off, so I contacted StepChange, who helped me every step of the way. They gave me loads of advice on how I can go about paying off my cards, and they saved me going bankrupt. I would recommend to family and friends. Reviewed on: 7th July 2023

Lifesavers

The fact that me and my daughter have seeked advice and support from step change they are amazing in how they make a difference to a person and the positive effect it leaves on the family to start living again. Reviewed on: 7th July 2023

Take the stress out of debt

I was making myself mentally and physically unwell. Trying to cope paying this bill, that bill and working so much and then someone said about Step Change and I can’t thank them enough. I am sleeping now, working less, feel like there is light at the end of the tunnel. Reviewed on: 7th July 2023

Debt management plan

I contacted stepchange due to financial difficulties after becoming disabled after surgery and they were fantastic ,really helpful and put me at ease if I’ve ever needed anything I can either do it on line or pick up the phone but the point is someone polite and helpful is always to hand well done stepchange Reviewed on: 7th July 2023

Very good company

Step change saved me from the stressful debts I had ,am I rally great full Reviewed on: 7th July 2023

Excellent service

Fantastic website, easy to navigate and decide the best course of action, very reassuring to speak to staff personally with setting up my DMP. The stress has gone from my life now. All additional queries dealt with professionally and with empathy. Thank you so much Reviewed on: 7th July 2023

Always there for me

Stepchange provided excellent debt advice - and so much more. They supported me through an extremely difficult part of my life, and made sure I had the right tools in order to deal with my challenges. I cannot thank them enough. They cared. Cared for me on what could have been a much harder journey. Reviewed on: 7th July 2023

Absolutely 100% advice and support

I turned to this service when I realised my debt was over whelming me and really impacting on my depression I felt totally lost and didn’t know what to do The advice support and understanding was immense and helped me to clear my mind and focus on finding a solution to my debt problem Stepchange helped me put a debt management plan together to help me pay back what I owe and they still continue to offer support and advice when ever I need it I have reconnected this service to a friend who like me was struggling with debt Reviewed on: 7th July 2023

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