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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So easy to apply and get help.

So easy to apply and get help. They do all the job. One of the best things when you don't need to talk with someone and all just done thought emails and application Reviewed on: 27th May 2026

Without Stepchanges help I don't know how I was goin...

Without Stepchanges help I don't know how I was going to get out of debt .The advisors are brilliant really helpful and understanding they have helped me enormously, Thank you Stepchange I would certainly recommend them. Reviewed on: 27th May 2026

Step change have been exceptional and very professio...

Step change have been exceptional and very professional. They don't judge and are genuinely there to help. Contact is personal and readily available Reviewed on: 27th May 2026

Step change have supported me through a very difficu...

Step change have supported me through a very difficult financial period showing empathy and understanding Reviewed on: 27th May 2026

Lifechanging.

I couldn't see a way out of my spiralling debt situation.I then contacted Stepchange and I immediately felt someone was on my side.All the operatives I spoke to were calm and reassuring.It changed my life,no more phone calls or letters.I would definitely recommend Stepchange to anyone. Reviewed on: 27th May 2026

It was easy to set upand great that you can manage y...

It was easy to set upand great that you can manage your account online Reviewed on: 27th May 2026

Highly recommended

I have used step change for for a while now and have found that they helped me a great deal in managing my debts. I am immensely grateful for their assistance and would highly recommend them to anyone who is in need of financial help. Reviewed on: 27th May 2026

Excellent service

Wheni thought all was impossible they gave me a affordable plan and direction very helpful indeed a, most gratful Reviewed on: 27th May 2026

Step Change advised and assisted me in resolving my...

Step Change advised and assisted me in resolving my debt issues with no judgment. I found them friendly, well informed and efficient. Reviewed on: 27th May 2026

Debt advice

Been really helpful helping me get my finances back on track after being off work with an illness, would be spiralling without their help Reviewed on: 27th May 2026

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