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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16805 reviews)

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4.95

Based on 16,805 reviews, last reviewed 18th May 2026

100500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So glad to have Stepchange beside me! Where to start. Every representative who answers my every call was so helpful, calm and very supportive. They allowed me to be vulnerable, cry my eyes... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16805)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Absolutely 100% advice and support

I turned to this service when I realised my debt was over whelming me and really impacting on my depression I felt totally lost and didn’t know what to do The advice support and understanding was immense and helped me to clear my mind and focus on finding a solution to my debt problem Stepchange helped me put a debt management plan together to help me pay back what I owe and they still continue to offer support and advice when ever I need it I have reconnected this service to a friend who like me was struggling with debt Reviewed on: 7th July 2023

Excellent

I was worried each month how i would pay my debt, step change helped me with an affordable plan, absoulutley brilliant, taken all the worry stress away, and im paying my debt of at a comfortable rate, and it will all be paid in a certain amount of time, step change deffinatley the best very happy Reviewed on: 7th July 2023

Excellent friendly down to earth helplp!

I've had excellent advice and customer service, the staff are friendly, knowledgeable and very understanding and flexible. I couldn't fault them at all and I've been with them for over 6 months and needed a lot of assistance and flexibility and nothing has ever been a problem with them helping me out Reviewed on: 7th July 2023

Excellent advice and helpful!

Professional, empathetic complete helpfulness and honesty! The whole team who was involved in ‘sorting me out’ - definitely could not have done it without them, so friendly, understanding and truly supportive. Would and will always recommend! Reviewed on: 7th July 2023

Very Helpful and Easy to Proceed

Very helpful sorting one monthly payment from me to pay my debts. My mind has been eased knowing they are there to help. Reviewed on: 7th July 2023

Eased the worry and stress

Contacted StepChange due to debt issues and they have been so professional and helpful. They guide you every step of the way, there when you need them and take the worry and stress out of the situation. They can’t pay your debts for you but they will help you with a plan that helps you pay off your debts within your budget. They talk to your creditors on your behalf, negotiate payments and it stops the stressful letters and phone calls. If you have debt issues, you should definitely talk to StepChange Reviewed on: 7th July 2023

I felt so ashamed at my age to get into debt

Step change made me feel better about myself by being understanding, supportive and sorting out my debt with an affordable plan of action. They took all the worry away from me by consolidating and informing all my debtors. I cannot thank them enough and they were no charges for the exceptional service. I can't thank them enough. Reviewed on: 7th July 2023

Great service

Step change originally helped me to get my debts in order. They were friendly, non-judgemental and very reassuring. They are always helpful when I contact with queries now about my account or have questions regarding debtors. Reviewed on: 7th July 2023

Amazing

Step change are amazing gave me peace of mind when i didnt think there was any solution wish i contacted them much earlier they don't judge very helpful and supportive cant fault them Reviewed on: 7th July 2023

Best Debt Management

Step Change help me before until I debt free. But with this government and cost of living gone up, I am for the second time fall in to debt again. I contract Step Change for help and Step Change put everything on plan. Reviewed on: 7th July 2023

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