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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Peace of mind.

From 'Day One', all that I have ever experienced is with the knowledge that i am truly in good hands!! Every single person that I have dealt with has been nothing other than reassuring, putting my worries aside. I thank each and everyone! Reviewed on: 1st May 2024

Life changing, truly wonderful and caring service

Life changing, truly wonderful and caring service Reviewed on: 1st May 2024

The whole experience was first class.

The whole experience was first class. I feel truly grateful to have had the team on my side at a time when I couldn't see a way forward. Reviewed on: 1st May 2024

Take the first step

Being embarrassed about my debt stopped me doing anything about it sooner, I wish I knew how easy and non judgmental the team was, they understood totally and was very respectful and helpful, I should have done it sooner Reviewed on: 1st May 2024

Do it! You won’t regret it.

Being able to do the whole thing online is such a huge benefit if, like me you struggle to talk with people about debt, because you feel ashamed. Dealing with StepChange is very straightforward and after it was all done and approved, it lifted such a huge weight off my shoulders. Reviewed on: 1st May 2024

Peace of mind, trust, satisfaction

Peace of mind, trust, satisfaction Reviewed on: 1st May 2024

Step change has to a heavy load of my shoulders shou...

Step change has to a heavy load of my shoulders should have done it a long time ago Reviewed on: 1st May 2024

They are so friendly and helpful.

They are so friendly and helpful. I never intended to get into debt but Stepchange were there when I needed them. Reviewed on: 1st May 2024

Friendly & approachable

Friendly staff put you at ease, are supportive & helpful & took a massive weight off my shoulders Reviewed on: 1st May 2024

Excellent support and service

Everything has been excellent although sometimes getting a response to a query takes a while which can be frustrating as it can become quite urgent. Reviewed on: 1st May 2024

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