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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Step change Fantastic

I advise every one with some difficult in your finances go true to the stepchange always ready to help with safety Reviewed on: 7th July 2023

FANTASTIC COMPANY!

Quick, efficient and super helpful! Thank you so mcuh for easing my worries and stressses this year! Reviewed on: 7th July 2023

Peace of mind

I contacted Stepchange by email and I am so glad I did. They were very helpful and explained my options to me. I decided on a debt repayment plan. Now each month Stepchange takes one payment to cover the debt repayment plan so I do not need to worry about my debts being paid. They have given me total peace of mind. I would highly recommend them !! Reviewed on: 7th July 2023

Getting me sorted after loosing my husband in September after forty years together.

Every one is so very helpful,explaining every thing.they are so very understanding. Lovely advisors. Reviewed on: 7th July 2023

Got my Life back!!

Step change were superb from start to finish, they reassured me with great non judgmental compassionate advice , helping me pick the right way out of my debt… which I had avoided for over 6 months, depressed and in isolation I could not see a way out, then their advisors took my debt plan, liaised with all parties and now I have one manageable payment per month with no dramas… I am back on track and can now see a future for me and my family , thank you step change !!! Impeccable selfless service !!! Reviewed on: 7th July 2023

Life changing!

Life changing help in the simplest of ways, no long painful phone calls, can all be done online and the staff are so efficient! I would hope many people don’t need to use you but I would absolutely recommend! Reviewed on: 7th July 2023

Incredible service

Buried my head in the sand for way too long before hearing about StepChange & on first look they looked great, with an easy process to create a budget & they responded really well to all communication. Massive weight off my shoulders & life is pretty much stress free now. Brilliant company, can't rate high enough. Reviewed on: 7th July 2023

Help

Wsd great and help me sort my life ouy Reviewed on: 7th July 2023

The best

Getting involved with Step change was the best thing for me to finally manage to sort out me debts. Reviewed on: 7th July 2023

Great service

Nice people to deal with. Takes a lot of weight off your shoulders Reviewed on: 7th July 2023

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