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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Thank you Stepchange

After many worrying restless nights feeling I was drowning under the weight of the interest occurring from credit card debt, I was told about step change and it was amazing they helped me enormously bringing more manageable payments and a solution to getting more realistic payments and halting crippling interest charges. The lady I spoke to was amazing she had knowledge and empathy and soon got things going I have nothing but gratitude and now see a way out I encourage anyone feeling great stress around debt to get in touch with Step Change. Reviewed on: 1st May 2024

My debt was getting out of hand

My debt was getting harder to pay each month, and keep on top of Step change made it so I was no longer worried that it would get out of hand unmanageable. There staff were so helpful. Reviewed on: 1st May 2024

Changed my life in having Stepchange available to su...

Changed my life in having Stepchange available to support me; communication was great, I was able to do everything online too, which eased my anxiety due to embarrassment of getting into so much debt Reviewed on: 1st May 2024

Very good

I'm on debt management 3 years and I'm happy, it's make my live more easy and less stressful. Reviewed on: 1st May 2024

Stepchange are a charity they do not charge you

Stepchange are a charity not a money making “financial services” company. It breaks my heart that if you Google Stepchange the first listings are paid for to try and take you away from a charity and into the hands of services some of who will refinance your debt but also make money from you! Make sure you only go to the genuine STEPCHANGE website as they will do everything then can to help without charging you a penny!! Reviewed on: 1st May 2024

Lifesaver

I was drowning in debt and didn't know what to do until I spoke to stepchange and they looked at all my debts and came up with a management plan that allows me to make affordable monthly payments. They deal with your debtors and agree a reasonable payments to each of them Reviewed on: 1st May 2024

They helped me

Covid ruined my business, step change help me pick up the Pieces Reviewed on: 1st May 2024

Fantastic service, takes your worries away

I found out about Stepchange on the gov.uk website. I was in a mess financially, emotionally and mentally. The advisors were so kind, didn't judge and allowed me to do everything online for the figures, outgoings and debt. I was glad that they could help me, they contacted all of my creditors, told them how much I could afford and when I got threatening letters advised me and contacted the creditors for me. I no longer deal with my creditors which has helped my mental stress and I just pay a set amount to Stepchange every month. They then split it up to pay off my debts. The staff are fantastic, it is a totally free service and they remain your contact point for however long it takes to pay off your creditors. You also get monthly statements to show how you are doing. Before finding them I was looking at debt solution agencies who charge a monthly fee, I am so glad I found Stepchange instead. Reviewed on: 1st May 2024

Excellent Help & Advice

They have helped me reduce my debts & will continue the help until all debts have been fully paid, I would recommend them to anyone who requires debt advice as they’ve been excellent Reviewed on: 1st May 2024

Making Debt Stress more manageable

I am not proud of falling into debt but sadly losing my business through Covid I was left with no choice.From the moment I spoke to Stepchange they were absolutely brilliant. They have helped manage my stress and anxiety associated with the debts and my creditors accordingly. As long as you keep your end of the bargain there is absolutely nothing they won't do to help you. Reviewed on: 1st May 2024

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