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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Step change changed my life.

Step change changed my life. I was drowning, juggling the final bit of headroom on my credit cards each month before step change helped me get that to one affordable payment and froze all my interest/charges with my creditors. Now I can plan for the future and map out my finances. Reviewed on: 1st May 2024

From the first phone call they are there to help you...

From the first phone call they are there to help you out Reviewed on: 1st May 2024

Stepchange have been there for me.. Outstanding

Stepchange have been there for me & my wife for many years. They are very supportive, calming & knowledgeable. What seemed years ago an impossible challenge is almost finished. They don't judge & provide clarity year after year. Peace of mind is a understatement. Simply life savers Reviewed on: 1st May 2024

Helped take the worry out of life

Once I had gone to Step Change I felt as though I had had a weight removed from my shoulders and I could sleep again. They sorted everything. Reviewed on: 1st May 2024

There for us.

Got help and advice when it was badly needed. Helped no end in seeing beyond our problems Reviewed on: 1st May 2024

Very good and understand the issues

Very good and understand the issues Reviewed on: 1st May 2024

Amazing service and very supportive

I was so reluctant to accept I needed help with my debts but I decided to speak to StepChange and they were so understanding and supportive during the whole process of putting me on a debt management plan. Reviewed on: 1st May 2024

It is very difficult to see which way you turn.

It is very difficult to see which way you turn. Fortunately we found step change and they have helped us get on to a plan that suits is Reviewed on: 1st May 2024

Cannot recommend StepChange enough!

I was managing quite well until the pandemic and lockdown hit. Then suddenly we were locked down and could not earn the same money, but the bills kept coming and we relied heavily on credit to get us through it. After that, it was tough to mange but we were just about coping- until all of the interest rates, mortgages and utility bills shot through the roof; then it became very difficult, and i was paying everything but relying on credit again to get to next payday, it was a viscious circle. Breaking point came when i was in severe pain with a broken tooth, but couldnt afford to see a dentist despite working full time in a management position - I knew something had to change. I contacted StepChange for advice, and by the end of that week I'd filled in a budget sheet and they'd confirmed that a Debt Management Plan was a good solution for me, and that I'd be paying half of what just the minimum payments were at the time. This was put in place before I'd got into any arrears with my creditors, and they've managed the whole thing for me, it's been a real weight off! I have spoken to a few creditors since, and they really respect when you have a plan with StepChange, and are very accomodating. It's not an ideal situation to be in, but it definitely takes the pressure and worry off, and allows you to sleep at night while also paying off everything owed, which was really important to me. Id certainly recommend anyone struggling to speak with StepChange for advice, they can really help! Reviewed on: 1st May 2024

Life Changing

I was feeling extremely stressed, like I was drowning in my debt. StepChange has literally changed my life. The feelings of anxiety, stress and depression are no more. I can now see the light at the end of the tunnel and live each day without the worry hanging over my head. Reviewed on: 1st May 2024

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