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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.92 (2411 reviews)

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4.92

Based on 2,411 reviews, last reviewed 15th Aug 2026

28% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Staff were very helpful and friendly Staff were very helpful and friendly Reviewed on: 15th August 2026

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society have a range of savings accounts to choose from.

Savings accounts can be opened in branch or by post and some can be opened online. Suffolk Building Society have a handy calculator on their website to show how much interest you could earn.

Suffolk Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (2411)

Face to face

Very good, helpful and not rushed. Reviewed on: 12th April 2024

Very helpful, Amanda was friendly, knowledgeable & e...

Very helpful, Amanda was friendly, knowledgeable & efficient. Reviewed on: 11th April 2024

Ultra-modern, comfortingly traditional

We love the history and ethics behind the Society, and have always found the staff to be knowledgeable, approachable and friendly. Charlotte particularly is one of the chief assets of the Society. Reviewed on: 8th April 2024

Local high street BS

Very well explained in detail regarding opening an account (ISA). Reviewed on: 4th April 2024

Waste of time no interest at all!!!!!

We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for under 16s, ok so this is the current interest rate what could you offer he just was not interested at all kept going back to wait until December when there other account mature then think about it, but I would like to open an account with better rates still not interested so we left. Reviewed on: 3rd April 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society We are very sorry to hear of your experience. We would welcome you getting in touch with us on [email protected] or 0330 123 0723, as we always want to give the best customer experience we can. Response date: 4th April 2024

Excellent, friendly, efficient

Personal service in a relaxed, yet professional way. Thank you. Reviewed on: 1st April 2024

Local, personal, fair

Very good service from Tracy in transferring funds in a professional way. Reviewed on: 1st April 2024

Friendly, valued service

No improvements to be made, keep up the good work!. Reviewed on: 1st April 2024

Value for money

Easy to use, branches still in local area and various nearby areas, with friendly welcoming staff. Reviewed on: 1st April 2024

In branch service review

The staff are very friendly and the branch is convenient to my home. Reviewed on: 1st April 2024

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