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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

View other Suffolk Building Society, formerly Ipswich Building Society products
4.92
Based on 2,409 reviews, last reviewed 13th Aug 2026
29% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
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4%
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Latest highest rating:

5

Good communication and service. Good communication and service. Speak with a human. Reviewed on: 13th August 2026
Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
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Kellou
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About this product

Suffolk Building Society have a range of savings accounts to choose from.

Savings accounts can be opened in branch or by post and some can be opened online. Suffolk Building Society have a handy calculator on their website to show how much interest you could earn.

Suffolk Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (2411)

Convenient, Helpful, Friendly

5
Please open on Saturday and keep on Ravenswood, helpful and friendly. Reviewed on: 29th September 2025

New account opening

5
Rachel in the Felixstowe branch opened my new account in a very efficient and friendly manner. Service in the branch is always very pleasant. Thank you. Reviewed on: 26th September 2025
Gary J's avatar
Gary J
Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Rachel and it’s made their day! Response date: 30th September 2025
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Suffolk Building Society, formerly Ipswich Building Society

Fabulous

5
Always extremely helpful and knowledgeable. Reviewed on: 26th September 2025

Local, Friendly, Efficient

5
I feel I cannot give much detail as it was my first visit since 2017 but I got what I came for and received friendly prompt service. Reviewed on: 25th September 2025

Friendly, Professional, Efficient

5
Happy, friendly and efficient staff. Reviewed on: 25th September 2025

Great Local Service

5
Convenient, friendly, helpful, efficient, knowledgeable. Reviewed on: 25th September 2025

Great Customer Service

5
It was very good, very good customer service. Reviewed on: 25th September 2025

Local, Friendly, Efficient

5
Friendly and competent staff very helpful and patient. Reviewed on: 25th September 2025

Good, Prosative, Great

5
Fabolous, never no problem, always happy to help. Reviewed on: 25th September 2025

Setting up a Saver account

5
There was a problem submitting my details when trying to open a Regular savings account. The system consistently returned an error after pressing submit. I talked to two very helpful ladies, Courtney and Charlie who passed me on to technical help and Alex quickly discovered the problem. One of the field had a size restriction at their end, and once Alex informed me of that everything worked smoothly. I was extremely grateful to all three who showed patience, knowledge and great customer service. Couldn’t be better in solving quite a tricky problem. I’m very grateful to all, and mightily impressed by Suffolk’s customer service. Five stars to all. Reviewed on: 24th September 2025
Isaac A's avatar
Isaac A
Reply from Suffolk Building Society, formerly Ipswich Building Society Wow - Thank you for the great feedback! We've clearly made a great first impression. We've shared your feedback with all staff involved and it's made their day! Response date: 25th September 2025
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Suffolk Building Society, formerly Ipswich Building Society

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