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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

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4.94
Based on 1,598 reviews, last reviewed 2nd Jan 2026
8% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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96%
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4%
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Latest highest rating:

5

Rachael was very helpful and efficient in dealing wi... Rachael was very helpful and efficient in dealing with my matters. I could not of been more pleased. The branch is easy to get to and parking is avail... Read more Reviewed on: 2nd January 2026
Eddie's avatar
Eddie

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
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Kellou
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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1598)

Suffolk Building Society Branch Review

5
Friendly and efficient, with all staff being fully authorised to conduct business. Reviewed on: 30th November 2023
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Verified Member

Suffolk Building Society Branch Review

5
Fine. All the staff at the Sudbury branch are so good and helpful. Reviewed on: 30th November 2023
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Verified Member

Excellent customer service

5
We visited the Ipswich Branch of Suffolk Buliding Society and were very impressed by the excellent customer service . Amanda dealt with all our issues in a very thorough and professional manner, and spent considerable effort explaining everything to us , despite the fact that our visit had been unscheduled and we had been fitted in as an extra appointment. A very good experience - well done to SBS . Reviewed on: 30th November 2023
Neil Renshaw's avatar
Neil Renshaw

Good service

4
Opening an isa was quick and easy, the service in the branch was pleasant and helpful. I can now also view it on line. Reviewed on: 30th November 2023
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Verified Member

Savings

5
Today we visited Suffolk Building Society to discuss a change of direction for our savings. What a pleasure we were met by Mr Townley who listened and walked us through all the products available. Instead of a daunting experience he made it a pleasure Reviewed on: 27th November 2023
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Verified Member

Welcoming and helpful

5
It was good to be able to go into a branch and speak to someone in person. The staff are friendly and welcoming and the information given was very helpful. I left not only getting things arranged quickly and efficiently but happy to have met such a lovely lady. Reviewed on: 27th November 2023
Al2023's avatar
Al2023

The Suffolk name at its best

5
My niece works for the society and I finally got round to opening my savings accounts at the Suffolk today and have got to say how impressed I was with the staff. Customer service at its best, I have not experienced that in a very long time. Just thought they deserve a mention. it was Chloe who opened the accounts, another lady made my sister and I coffee. Which we thought was very welcoming.Not forgetting Benny who greeted us when we arrived. What a great branch. Fantastic service, as well as the great Suffolk name. Reviewed on: 23rd November 2023
Lorraine C's avatar
Lorraine C

Friendly, helpful service

5
I dropped into the branch without an appointment and was seen immediately and the account I wanted was opened. Reviewed on: 20th November 2023
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Verified Member

Opened new account

5
Great friendly greeting and opened the account we wanted very quickly and efficiently Reviewed on: 20th November 2023
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Verified Member

Informative friendly advice

5
I met with an advisor to open a savings account who explained the various products and answered my questions throughly. The personal service was excellent. Reviewed on: 16th November 2023
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Verified Member

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