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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.94 (1809 reviews)

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4.94

Based on 1,806 reviews, last reviewed 9th Mar 2026

139% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Happy Customer Experience was excellent from start to finish, would definitely recommend.. Reviewed on: 9th March 2026

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1809)

Branch staff

The staff at Saxmundham deserve a special accolade Reviewed on: 2nd February 2024

Excellent Customer Service

Great friendly, professional customer service in a local branch and good range of product offerings. Reviewed on: 2nd February 2024

A good old-fashioned service rare to find in 2024!

There is always someone available to speak to on the phone in the unlikely event that the website is not clear enough, very rare in UK banking now. Reviewed on: 2nd February 2024

Very knowledgeable, helpful and efficient

Very knowledgeable, helpful and efficient Reviewed on: 2nd February 2024

Staff always helpful and friendly

Staff always helpful and friendly Reviewed on: 2nd February 2024

ISA advice

sorted ISA account change in branch at Halesworth and the staff could not have been more accommodating , informative and helpful . Reviewed on: 2nd February 2024

Staff in my local branch are friendly and efficient.

Staff in my local branch are friendly and efficient. The savings products have a good interest rate and allow one penalty free withdrawal per annum or 90 days’ notice. Reviewed on: 2nd February 2024

Fast, friendly and efficient counter staff.

Fast, friendly and efficient counter staff. They are quick to provide information on managing my savings account and facilitating withdrawals. It is a bonus that they are easy to visit, having a town centre presence. Reviewed on: 2nd February 2024

Happy long standing Member

I have held different savings accounts with the Society over the years and always found the rates competitive. I like to deal with my accounts on line and I have found this very easy to do. Customer Service response times are also very good. Reviewed on: 2nd February 2024

By phone or face to face excellent service

I phoned customer services with a query first and I was very nicely helped. I then went to the office locally and was helped in a very friendly way. Couldn’t have been better. Reviewed on: 2nd February 2024

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