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Suits Me: Personal account reviews

Name: Personal account
Rating: 4.73 (12146 reviews)

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4.73

Based on 12,146 reviews, last reviewed 26th Apr 2026

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

4

I feel it takes a while to get through to customer s... I feel it takes a while to get through to customer service when you leave details they never get back. Reviewed on: 26th April 2026

Latest lowest rating:

1

Costs you money to withdraw cash at an ATM, even tho... Costs you money to withdraw cash at an ATM, even though they’re free. It costs 2% of the transfer to make a bank transfer Reviewed on: 1st February 2026

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About this product

Suits Me is an award-winning personal account provider.

There are three types of Suits Me prepaid Mastercards® on offer. The Essential account is pay-as-you-go. Premium and Premium Plus have extra facilities and perks but do charge a monthly fee. You can open an account with no credit check.

Suits Me prepaid account reviews help you find out what it’s really like to be a customer. If you’ve used Suits Me before, you can also leave a review and share your experience.

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Suits Me Personal account reviews (12146)

Best Current Account I have ever used.

I have an account with Suits Me since March 2023 and I have not had any issues whatsoever! The app is really easy to use and the customer service is honestly second to none! Reviewed on: 14th January 2025

Reply from Suits Me Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with Suits Me. It's great to know that our app is easy to use and that our customer service has met your expectations. We truly value your support and look forward to continuing to provide you with excellent service. If you ever need anything, don't hesitate to reach out! Response date: 14th January 2025

Open in 10 min,chat everyday .

Open in 10 min,chat everyday .I can transfer everywhere in the world. i like It Reviewed on: 14th January 2025

Reply from Suits Me Thanks for your great review! We're glad you're enjoying the quick setup If you need anything, feel free to reach out! Response date: 14th January 2025

Amazing services and staff, could not fault anyone a...

Amazing services and staff, could not fault anyone at all. They definitely provide 5* customer service at all times and always happy to help with a lot of options to get in touch if needed Reviewed on: 14th January 2025

Reply from Suits Me Thank you for the great feedback! Response date: 14th January 2025

Good bank but needs more customer service to answer...

Good bank but needs more customer service to answer phone Reviewed on: 19th December 2024

Well good and it goes well like always

Well good and it goes well like always Reviewed on: 9th November 2024

DO NOT USE THEM AS YOUR MAIN ACCOUNT

DO NOT USE THEM AS YOUR MAIN ACCOUNT – PLAIN & SIMPLE – HONEST CUSTOMER REVIEW. WORST THEN MAIN BANKS THEY CLAIM TO BE DIFFERENT FROM. Signed up with them in Feb 2024 with the £9.99 monthly fee. At first, I had my work & expenses paid into there, but I then realised it was costing more to run the account then the normal high street banks. (They take 0.99p for every transfer you make). So, I just used the account for making my credit cards payment with direct bank transfer to my credit card provider’s account. Everything was fine until 01.10.24. I made a payment to one of my credit cards & transferred money to an account in my own name which I have transferred to previously before on many occasions. 1 hour later I got an email stating that there were closing my account immediately. I log on to the app & my two payments I made bounced back (yes, they still took the 0.99p fee as well). Within the email it stated to send a UK account where the balance can be transferred into & it could take up to 30 DAYS or sooner. I respond back with details and asking for explanation into why it was being closed. I then sent another email explaining I need the transfer to be made so I can pay my credit card which the payment was due in 48 hours & I would get a late payment charge as well. I got no response until 04.10.24 asking a picture of myself with passport or driving license. I had to keep emailing them to get a response, which I think is not acceptable. They held the funds in my account for 8 days and only transferred over my money on the 8th day. I am so glad I made the decision to not have my mortgage and wages coming in and out of this account, because they really do not care about the stress, anxiety they can cause to a human being especially in these difficult times. Reviewed on: 8th October 2024

Suits Me - Trouble at the top!

Don't know whats's going on with them. Sounds like they could be in trouble. They are compulsory changing all account numbers & issuing new cards. Very perplexing & confusing. Will passwords & security checks still function - only time will tell. Reviewed on: 24th August 2024

Reply from Suits Me We understand that recent changes may feel like an inconvenience, but they’re part of essential improvements to enhance our service. If you need any help with the transition, please don’t hesitate to reach out to our support team at [email protected] Response date: 4th February 2025

Fantastic honest company, excellent customer service :)

Fantastic honest company, excellent customer service :) Reviewed on: 12th June 2024

I have no words

I am very satisfied with this experience Reviewed on: 26th May 2024

Fast and easy application.

Fast and easy application. Very good customer service. Mobile applications easy to use and intuitive. Many discounts from partner companies. Reviewed on: 24th May 2024

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Suits Me: Personal account reviews

67% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Suits Me: Personal account now

Suits Me Personal account reviews (12146)

Best Current Account I have ever used.

Open in 10 min,chat everyday .

Amazing services and staff, could not fault anyone a...

Good bank but needs more customer service to answer...

Well good and it goes well like always

DO NOT USE THEM AS YOUR MAIN ACCOUNT

Suits Me - Trouble at the top!

Fantastic honest company, excellent customer service :)

I have no words

Fast and easy application.

Review Suits Me: Personal account now

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