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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.77 (114 reviews)

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2.54

Based on 114 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

32%

11%

46%

Latest highest rating:

5

Car insurance bought with no fuss. Car insurance bought with no fuss. Reviewed on: 7th September 2025

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (114)

Review of the Swinton Insurance, Car insurance:

If I could give them ZERO I would

I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Reviewed on: 5th July 2024

Great Price

Swinton car insurance provided value for money car insurance. Provided me with your personal contact in case of any questions or claim. Reviewed on: 30th September 2017

Couldnt cancel policy

Found a better quote when it was renewal time but had so many problems trying to get them to leave me alone had to go to the bank to cancel as they kept trying to take money for a policy I never took up Reviewed on: 26th September 2017

Poor

Poor service Not aware of products Waste of time Reviewed on: 3rd September 2017

Good communications

Before the government upped the prices Swinton were brilliant. Brilliant to talk to on the phone and handle all queries both online and via phone. Reviewed on: 1st September 2017

Accessible and get value for money quotes

I eventually moved from another national insurance broker (the AA) to Swinton because I found the former to be too commercially driven and the prices were rising above the competitive rate. I found Swinton be good at giving me choices so I could pick a lower price with great cover. They also have a better customer response - through their easy accessibility and general openness and helpfulness. The impression I get from Swinton is they provide focus on giving a good customer response and then the good commercial business will follow as a natural consequence. Well done Swinton, keep it up. Reviewed on: 1st September 2017

Incompent and misleading

Don't believe their statement about claims help. I was misled and passed to Hertz Accident Support who only seek to make money out of your misfortune. In industry for over 20 years and have never seen such incompetence as I was subjected to. FINANCIAL OMBUDSMAN found against Swinton in my case! Avoid this Insurer at all costs. Seek cover elsewhere! Reviewed on: 6th August 2017

Perfect customer service

excellent customer service. Easy to negotiate after a bump! Reviewed on: 15th July 2017

swinton you cant beat em

Treated like an important customer Reviewed on: 4th July 2017

Good

Yes I would always recommend getting this insurer Reviewed on: 22nd June 2017

Absolutely awful

Swinton well they are absolutely awful. Business practices from 20 years ago and very poor customer service. Reviewed on: 28th February 2017

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