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Swinton Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.8 (110 reviews)

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2.44

Based on 110 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

12%

45%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

If I could give them ZERO I would I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as... Read more Reviewed on: 5th July 2024

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About this product

We collect Swinton car insurance reviews to give you insight into what you can expect as a Swinton Insurance policyholder.

Swinton was founded in 1957 and by 1987 had 220 branches nationwide. Swinton now offers a variety of motor insurance policies, with all comprehensive policies including a promise of market value payouts.

We all prioritise different things from a car insurance policy, so check customer reviews first to see if a company can meet your requirements. Perhaps your main concern is a wide range of additional extras that can be added to your policy? Or you may simply be looking for the highest level of protection within your budget. Read the Swinton car insurance reviews on Smart Money People to see how genuine customers rate their policies with Swinton.

Have you had a car insurance policy with Swinton? Were you satisfied with the cost of your premium? Was the sign-up process simple? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Whether good or bad, share your experience with others by writing a Swinton car insurance review today. Together, we can help people like you make better decisions.

Swinton Insurance Car Insurance reviews (110)

Review of the Swinton Insurance, Car Insurance:

If I could give them ZERO I would

I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Reviewed on: 5th July 2024

Accessible and get value for money quotes

I eventually moved from another national insurance broker (the AA) to Swinton because I found the former to be too commercially driven and the prices were rising above the competitive rate. I found Swinton be good at giving me choices so I could pick a lower price with great cover. They also have a better customer response - through their easy accessibility and general openness and helpfulness. The impression I get from Swinton is they provide focus on giving a good customer response and then the good commercial business will follow as a natural consequence. Well done Swinton, keep it up. Reviewed on: 1st September 2017

Incompent and misleading

Don't believe their statement about claims help. I was misled and passed to Hertz Accident Support who only seek to make money out of your misfortune. In industry for over 20 years and have never seen such incompetence as I was subjected to. FINANCIAL OMBUDSMAN found against Swinton in my case! Avoid this Insurer at all costs. Seek cover elsewhere! Reviewed on: 6th August 2017

Perfect customer service

excellent customer service. Easy to negotiate after a bump! Reviewed on: 15th July 2017

swinton you cant beat em

Treated like an important customer Reviewed on: 4th July 2017

Good

Yes I would always recommend getting this insurer Reviewed on: 22nd June 2017

Absolutely awful

Swinton well they are absolutely awful. Business practices from 20 years ago and very poor customer service. Reviewed on: 28th February 2017

Impressed

Swinton - been extremely impressed with their service, the cheapest around for me and their customer service whenever ive needed to ring them is top notch :D Reviewed on: 27th February 2017

No reward for staying

I'm with Swinton, who after sending me a renewal with a hefty increase managed to reduce it significantly after a phone call. I'm happy with the service I receive, but wish that loyal customers were rewarded for staying. Reviewed on: 27th February 2017

poor customer service

This year I was lucky enough to purchase a new car. On informing Swinton I discovered from one of their employees they could not insure my new car. I put this down to the fact it was new with little detail but another insurance company I contacted insured the new car immediately. I cancelled Swinton insurance and the remainder left on the insurance was refunded to my bank account. I was phoned back by Swinton straight away as the individual at Swinton had made a mistake and refunded me too much money. The same individual informed me that there would be some figures appearing on my account but this would rectify the error. I accepted this and understood the situation. This was in November 2016 yesterday 11 January 2017 I receive a letter from Swinton informing me I owed them £25 and this s now being referred to their debt collecting agency but if I want to resolve this immediately I would avoid a £25 admin fee. Understandably annoyed by this I called Swinton and was forwarded to the department dealing with debt. They did not have any details of me and I explained my frustration as I wanted to resolve this situation quickly even though it was a Swinton error initially. It was first suggested I went into my local Swinton branch however I have no idea where that is as my business was conducted online. As this was a new case I was told my fold/case had not arrived with that department and call back in 3 - 4 days. I am so exasperated because:- *the letter I received yesterday was quite strong for a first contact informing me of the money I owe. *I couldn't use Swinton to insure my new car and remain with them *I have to call back in 3 - 4 days to pay the money owed. *I was told to go into my local branch! where is that and why? I initially wanted to remain with Swinton and found it difficult to stay a loyal customer due to the customer service dealing with transferring my insurance to a new car, closing my insurance, paying money owed due to Swinton error, and lack to help just an empty sorry from the poor individual receiving my, calm, explanation of my annoyance. I will avoid Swinton because of this experience. Reviewed on: 12th January 2017

Best I Could Find

This is my second year with them. I found that they beat all other quotes i could find for the same package. Reviewed on: 14th October 2016

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