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Tembo Money: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.95 (2827 reviews)

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4.95

Based on 2,827 reviews, last reviewed 15th Sep 2026

99% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Very prompt and responsive services. Very prompt and responsive services. Reviewed on: 15th September 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

Best mortgage broker 2026

Awarded to the mortgage broker rated highest in customer reviews.
Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage broker reviews (2827)

Chelsea and James were brilliant from start to finish.

Chelsea and James were brilliant from start to finish. 100% recomended Reviewed on: 23rd February 2026

Arun and Jodie clear and concise throughout

As a first time buyer all information was provided to me in a super clear manner without any pushy upselling but clear options of what I could do and the next steps Reviewed on: 23rd February 2026

Elly and Fae irreplaceable

Elly and Fae were excellent to deal with ,being both patient and helpful through every step of the,in my case complicated transaction.they were friendly and certainly will not be replaced by AI Reviewed on: 23rd February 2026

Outstanding support from Matt and Gemma at Tembo

I’ve now worked with Matt and Gemma at Tembo on two remortgages, and both experiences have been excellent from start to finish. They are genuinely friendly and approachable, while also being extremely knowledgeable. The advice they provided was clear, practical, and tailored specifically to my circumstances, which gave me real confidence in the decisions being made. During the most recent remortgage, we encountered a hurdle with one lender regarding the valuation. Matt and Gemma handled the situation brilliantly — they quickly pivoted, sourced an alternative lender who was able to carry out a physical valuation, and put in the extra work needed to keep the process moving smoothly. Their ability to navigate changes and problem-solve under pressure really stood out. Communication was always quick and responsive — I never had to chase for updates. Everything that needed to be actioned was handled promptly and efficiently, and their diligence meant nothing was overlooked. It’s reassuring to have advisers you can completely trust with such important financial decisions. I’ll definitely continue to use Matt and Gemma in the future and highly recommend them to anyone considering a mortgage or remortgage. Reviewed on: 23rd February 2026

The service from Chelsea and James was exceptional.

The service from Chelsea and James was exceptional. Their knowledge, responsiveness, and personal attention made all the difference. I wouldn’t hesitate to recommend them to anyone – a brilliant team! Reviewed on: 23rd February 2026

Amazing customer service

Karl and poppy communicated with a warm professional approach. They actively listened responded promptly when I needed help and guidance. Reviewed on: 22nd February 2026

Incredible personalised service

We recently had the pleasure of working with Trembo Money, and we honestly couldn’t be happier with the service we received. From the very beginning, Claudia Pilecka and Chelsea Parkins were absolutely outstanding. They were beyond helpful, taking the time to guide us through every step of the process with patience and professionalism. No question was too small or too complicated — they answered everything we had thoroughly and clearly, making sure we fully understood our options and felt confident in our decisions. Communication was always prompt, friendly, and reassuring, which made what could have been a stressful experience feel smooth and well-managed. Claudia and Chelsea both went above and beyond to ensure everything progressed efficiently, and their knowledge and attention to detail really showed. It’s rare to find such a high level of customer care, and we truly felt supported throughout. We’re extremely grateful for their help and wouldn’t hesitate to recommend Trembo Money to anyone looking for reliable, professional, and genuinely caring service. Reviewed on: 22nd February 2026

First time buyers

We had a fantastic experience working with Luke Pryor as our mortgage broker. As first-time buyers, we were unfamiliar with the process, but Luke made everything feel simple and straightforward. He communicated clearly at every stage, kept us fully updated, and responded very quickly to any questions or concerns we had. From explaining the home buying process to recommending solicitors, Luke made what could have been a stressful experience feel easy and reassuring. Gemma Bentley also provided excellent support throughout our mortgage application. She kept us informed of every update and any changes, and her communication was just as prompt and helpful. As first-time buyers, we really appreciated the clarity and guidance from both of them. We would highly recommend their services to anyone looking for a reliable and supportive mortgage broker. Reviewed on: 21st February 2026

We had a genuinely excellent experience working with...

We had a genuinely excellent experience working with Callum and Kane at Tembo. From the outset, they were highly responsive, transparent, and proactive in guiding us through what can often feel like a complex and overwhelming process. They explained each stage clearly, ensured we understood our options, and were consistently available to answer questions promptly and thoroughly. Their communication was professional yet personable, which helped build trust and confidence throughout. What particularly stood out was their attention to detail and commitment to securing the best possible outcome for us. We felt well supported at every step and would not hesitate to recommend both Callum and Kane to others seeking knowledgeable and reliable mortgage advice. A well-deserved five stars. Reviewed on: 21st February 2026

Very happy with Tembo

Attentive prompt responses, and good offering. Jack Dolphin has been very helpful and Chelsea promises the same. Reviewed on: 21st February 2026

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