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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1687 reviews)

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4.98

Based on 1,687 reviews, last reviewed 24th Feb 2026

42000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Customer service was great and the helped me every s... Customer service was great and the helped me every step of the way Reviewed on: 24th February 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

What is this award?

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1687)

Elly & Jess were so helpful from start to finish, we...

Elly & Jess were so helpful from start to finish, we sent them all the documents and they took care of the rest with no hassle. Reviewed on: 5th February 2026

First time buyers

We are first time buyers and Ben and Amy have been really helpful with the process so far and the gentleman who organised the initial call before Ben as well. The communication has been great, clear, quick and professional. Ben gave us a rough idea of what to expect and questions to ask later on which is rrally helpful. We have also had solicitors and insurance reccommended which is really useful too. Many thanks for everything so far. Reviewed on: 5th February 2026

Helena and Poppy ! AMAZING !

The girls Helena and Poppy are amazing at Tembo ! They has helped me twice now and made the process easy and smooth. I couldn’t ask any more from them. Will be recommending them to everyone and will defiantly use again! Reviewed on: 5th February 2026

Fantastic!

Karl and Poppy have been incredible - absolutely brilliant and their jobs and so kind and helpful. Reviewed on: 5th February 2026

Brilliant service from Paul and Tia

Brilliant service from Paul and Tia to secure our mortgage offer and swiftly deal with some complications from our side. Reviewed on: 5th February 2026

Incredible customer service and suppo support!

I honestly can’t thank Paul and Tia at Tembo enough for everything they did to get my mortgage over the line. As a first-time buyer, purchasing a property in Scotland while relocating from England, the whole process felt overwhelming at times and came with a lot of extra stress and uncertainty. From day one, Paul and Tia were exceptional. Their communication was clear, consistent, and reassuring, and they always took the time to explain things properly — no question ever felt too small or silly. Whenever I felt anxious or unsure, they were there to steady me, talk things through, and make the next steps feel manageable. What really stood out was how calm, supportive, and proactive they were throughout. They stayed on top of everything, kept me updated at every stage, and genuinely made me feel like they were fully invested in helping me succeed, not just processing a transaction. Buying my first home could have been an incredibly stressful experience, but thanks to Paul and Tia, it felt supported, organised, and ultimately positive. I couldn’t have asked for better people to guide me through such a big life milestone. I would recommend them — and Tembo — without hesitation to anyone, especially first-time buyers who need clarity, reassurance, and expert support. Reviewed on: 5th February 2026

Callum was amazing, couldn’t have been any more help...

Callum was amazing, couldn’t have been any more helpful and supportive. Reviewed on: 5th February 2026

Fantastic service from Yasmin and Abby ge...

Absolutely fantastic service from Yasmin and Abby getting my Mortgage offer completed. Reviewed on: 4th February 2026

Great service from Glen

Great service from Glen, he was very informative, helpful and always quick to respond. Would definitely use Glen and Tembo again Reviewed on: 4th February 2026

Callum Doherty was very helpful and knowledgeable.

Callum Doherty was very helpful and knowledgeable. Reviewed on: 4th February 2026

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