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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (2801 reviews)

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4.98

Based on 2,801 reviews, last reviewed 25th Apr 2026

697% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Fantastic experience, very helpful at everyw part of... Fantastic experience, very helpful at every part of the process Reviewed on: 25th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (2801)

Professional, caring and excellent customer service

Saul and Jodie were great communicators from start to finish. We cannot speak highly enough of their commitment to customer service in a friendly and caring manner. They were always there for us on the phone or via email and we never had to wait long for a response. We really do not thing there is a better mortgage broker out there! Reviewed on: 8th March 2026

Brilliant customer service

Karl from tembo kept us in the loop all the way through and always answered any questions very quickly even at 10pm which is amazing Reviewed on: 7th March 2026

Helps 'older' borrowers.....

We are 'older' borrowers and found it impossible to find a lender who would entertain us. We are so glad we found Ben and Amy. They were a breath of fresh air, guided us through to a successful end and helped us secure a mortgage where no other company would help. Reviewed on: 7th March 2026

Excellent service from Hayley and Tia.

Excellent service from Hayley and Tia. They provided helpful and friendly advice, always willing to answer any questions and made the whole process very easy which can be stressful as a first time buyer. Reviewed on: 7th March 2026

Really great service, very helpful and easy to get a...

Really great service, very helpful and easy to get a hold of if there were any issues. Reviewed on: 7th March 2026

From the very beginning you had personal contact and...

From the very beginning you had personal contact and access. It's old fashioned but just having a discussion about what you need goes a long way and having someone reliable on the other end of the phone is totally reassuring. Excellent service from Ben and Amy who went the extra mile to get the right mortgage. Reviewed on: 7th March 2026

simple quick and friendly.

simple quick and friendly. They kept in touch throughout the process and explained each step. great personal service... should be an industry standard! Reviewed on: 7th March 2026

Simple, personal customer service

Simple, personal customer service, got a mortgage sorted despite our age and credit history. Reviewed on: 7th March 2026

Very good customer service, worked well with us and...

Very good customer service, worked well with us and our many questions! We had a very tight timeline to move in and Tembo were great helping us in every way they could to make sure we moved in on time. Our adviser Ben and case manager Amy were brilliant! Reviewed on: 7th March 2026

Website didn’t initially make it clear there was a c...

Website didn’t initially make it clear there was a charge for the service. Luckily I stayed with my existing provider so no charge. Reviewed on: 7th March 2026

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