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Tesco Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.75 (114 reviews)

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2.48

Based on 114 reviews, last reviewed 12th May 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

32%

14%

49%

Latest highest rating:

5

Relief at the excellent service received from Tesco. My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant. He wa... Read more Reviewed on: 19th December 2024

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

As a homeowner, your biggest asset is likely to be your home. Therefore, finding a robust home insurance policy is vital and you want to be confident that your provider is reputable. At Smart Money People, we want to make this process easier for you. We collect Tesco Bank home insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers separate buildings and contents policies or a combination of the two. Choose from a variety of optional extras to add additional security to your policy. Clubcard members can secure a discount on both the policy price and renewal price.

If you’re looking for a new provider, check out our Tesco Bank home insurance reviews. Find out what policyholders have to say about their experience with Tesco Bank. Learn more about the discounts available for Clubcard holders and whether these savings are worthwhile. Our reviews can help you decide if Tesco Bank is the right provider for you.

Have you had a home insurance policy with Tesco Bank? Share your experience with others by leaving a Tesco Bank home insurance review on Smart Money People. Was the sign-up process simple, or did it perhaps take longer than you expected? Remember to include whether you opted for buildings or contents insurance or a combination. Are you a Clubcard member, and if so, were you satisfied with the discount you received? Did you need to make a claim on your policy, and if so, how well was it handled? Would you recommend Tesco Bank to a family member or friend?

Whether good or bad, write a Tesco Bank home insurance review today. Together, we can help people like you make better decisions.

Tesco Bank Home Insurance reviews (114)

Review of the Tesco Bank, Home Insurance:

Building and contents

Been with TB for a number of years and happy with their service but one must check the renewal price against their Web site before accepting. Reviewed on: 12th November 2019

Good value insurance

Good pricing and good customer service. Reviewed on: 14th August 2022

Quick and easy process

The first time I’ve ever claimed through home insurance and I can’t believe how easy and quick the process was. Within a hour of calling and sending evidence off, the money was processed to go into my bank for a claim I made. It has never been as easy to make a claim in my experience. The lady I spoke to was very friendly and informative. I would highly reccomend Tesco home insurance. Reviewed on: 10th July 2022

Absolute joke!

I tried to make a claim and was told my insurance is void if you are having building work, basically if you want to claim you're best off lieing about the situation, I know we should read our policies but who knew you have to inform the company that work is being done so you then adjust your policy! If I had said my item was stolen without work being done they would have paid out!!! Took them 6 weeks to tell me this, makes you wonder why we pay insurance, seems there's always some way they'll get out of it!!!! Only ever claimed twice on my insurance in 28 years, we have insurance for these reasons but seems irrelevant. Reviewed on: 8th June 2022

Terrible company just want more money even if the mistake is theirs

Tried to make a claim for an incident but before I could had to pay an extra premium including £25 admin fees because they didn’t ask me for certain information on the application form with GoCompare. Made me feel like a liar, which I am not. If you don’t ask me and you don’t allow me to enter information on your application form. How can you justify charging me for YOUR mistake. I would stay away from this company. They will now lose me in all aspects of Tesco’s business name. I won’t be shopping with insuring or a banking with these people again for such a blatant and dishonest practice. Also they may want to get there systems improved. From what I gather they have a LOT of Computer Problems. Reviewed on: 2nd June 2022

Fantastic service

I was an idiot and accidently dropped one of my airpods down the sink. I called up Tesco bank and within 15 minutes total (after sending receipts, serial numbers etc) they'd accepted the claim. No excess (as it was accidental loss) and the money was in my account within 48 hours. Highly recommended! Reviewed on: 15th April 2022

storm damage not covered

Tesco insurance decided to define storm damage: It must be due to a SINGLE VIOLENT EVENT where the wind reaches 55MPH (which is storm force 10 on the beaufort scale) whereas the Beaufort scale makes it clear that structural damage can occur at lower wind speeds. A claim will be summarily rejected unless the wind reaches.Clearly this small print will allow Tesco to reject almost every claim. Some other more reasonable insurance companies use a weaker wind strength without the need for it to be a single event. Reviewed on: 24th February 2022

What a shambles - avoid

Tesco marketing is a well-oiled machine when they take your money BUT when you need to claim Tesco/AXA cannot be contacted - ever. Will not be renewing my policy with Tesco but returning to Direct Line who are far more accessible when stuff happens. Insurance is only worth the paper it's written on when you need to claim. Tesco ... concentrate on selling spuds and don't diversify until you can handle it. Reviewed on: 21st February 2022

underwritten by axa and when I went to claim axa had no record of my policy!

disgusting service by tesco, roof was damaged by storm eunice and as I sit here my roof has a gaping hole in it and I'm on hold again to tesco and axa, axa have no record of my policy but tesco say my policy is active, axa say to speak to tesco and tesco say I need to speak to axa!! Reviewed on: 18th February 2022

Easy to use website

Bought home insurance via Tesco bank online. The process was efficient due to the easy to use website. Questions asked were clear. Documents regarding the insurance were emailed in a timely manner. Reviewed on: 4th February 2022

Avoid this scam

When I claim, Tesco Home Insurance tried every excuse to pay me to fix the doors, after their interrogations through the phone, suddenly they told me your insurance has been canceled. They are just a scam avoid them! Reviewed on: 13th January 2022

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