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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (603 reviews)

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4.91

Based on 603 reviews, last reviewed 2nd Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

excellent customer service when i called your office... excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (603)

Excellent and knowledgeable service

Richard was so helpful in explaining everything we need to know and forecasting what we might be able to do Reviewed on: 2nd August 2022

Reply from Family Building Society Thank you for you taking the time to leave us a review. We are so pleased that Richard was able to help. Response date: 2nd September 2022

Straightforward initial meeting

My first meeting with the Family Building Society was straightforward and clear. Linda took my information and was able to explain what I needed to know to understand the financial product, and enabled me to go through fully prepared to the next meeting. Reviewed on: 1st August 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Linda was able to help. Response date: 2nd August 2022

Excellent

Friendly, helpful and professional. Reviewed on: 25th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you find us friendly, helpful and professional. Response date: 26th July 2022

Friendly, understanding and efficient

Just very helpful, sorted problem quickly and totally! Thank you Reviewed on: 18th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review John. We are pleased that we were able to help. Response date: 19th July 2022

Could not fault the process

It was so easy and efficient from start to finish Reviewed on: 5th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are glad that you find our process easy and efficient. Response date: 6th July 2022

Clear concise and very helpful

Linda was very friendly and helpful and particularly patient when I needed extra and detailed explanations. I felt very relaxed talking with her. Reviewed on: 4th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are happy to hear you felt relaxed when speaking to Linda and that she was able to help. Response date: 5th July 2022

It actually does feel like a family!

I can highly recommend the service I received today after a conversation with Brenda at the Family Building Society about my mortgage options. I felt very satisfied that all my questions were answered and explained thoroughly. I have now have clarity on moving forward with my options Whenever I have had any queries the staff are very helpful and are treated in a very pleasant manner. Many thanks Reviewed on: 30th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased that you would recommend our service and that Brenda was able to help. Response date: 1st July 2022

Excellent mortgage advice.

Wonderful and detailed advice and guidance. Reviewed on: 29th June 2022

Reply from Family Building Society Thank you for taking the time to leave us such a positive review. Response date: 5th July 2022

Kind and professional

Richard was very thorough in explaining different options. He was knowledgeable, professional and helpful Reviewed on: 29th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Richard was able to help. Response date: 1st July 2022

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

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