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Family Building Society: Mortgages reviews

View other Family Building Society products
4.80
Based on 672 reviews, last reviewed 16th Jun 2026
41% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Louise was very understanding and super efficient Louise was very understanding and super efficient Reviewed on: 16th June 2026
Roger Stephen Gibbons's avatar
Roger Stephen Gibbons

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026
Mike's avatar
Mike
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (672)

Family by name Family by nature.

5
Very professional service with the touch of personal care, it does get better never to much trouble to answer questions. Reviewed on: 24th October 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found our service very professional! Response date: 31st October 2023
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Family Building Society

Thank you Mia

5
Thank you Ailish and Mia for your assistance during the last week. Everything sorted and ready to go. I would unhesitatingly recommend The Family Building Society for mortgages. Reviewed on: 23rd October 2023
Dorothy Simpson's avatar
Dorothy Simpson
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you had a positive experience and would recommend us to others! Response date: 31st October 2023
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Family Building Society

Never had a complaint

4
Good customer service, clear guidance and quick response Reviewed on: 23rd October 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for leaving us this review, we're pleased you had a positive experience with us! Response date: 31st October 2023
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Family Building Society

Brilliant customer service

5
My discussion regarding a new mortgage, made with Mia, was a perfect experience. Reviewed on: 21st October 2023
Jan Berry's avatar
Jan Berry
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was brilliant! Response date: 31st October 2023
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Family Building Society

Very helpful

5
Sorted my queerie with no fuss & very efficiently. Reviewed on: 20th October 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for leaving us this review, we're pleased you found us very helpful! Response date: 31st October 2023
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Family Building Society

Super helpful

5
Mia was really helpful and resolved my issue straight away. Reviewed on: 19th October 2023
Christina Mott's avatar
Christina Mott
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 31st October 2023
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Family Building Society

Refixing mortgage rate

5
Operator totally on the ball. Polite and friendly Reviewed on: 13th October 2023
Diane Thomas's avatar
Diane Thomas
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us polite and friendly! Response date: 17th October 2023
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Family Building Society

A query about mortgage availability

5
I was seeking advice on mortgage possibilies and was dealt with by Luke Green who was extremely helpful and friendly Reviewed on: 12th October 2023
Val Vamplew's avatar
Val Vamplew
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved in a friendly and helpful manner! Response date: 17th October 2023
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Family Building Society

Small but perfectly formed

5
This organisation is efficient and effective I am happy being with a relatively small lender and I feel they definitely have empathy with older customers Reviewed on: 11th October 2023
Bob Osbourne 's avatar
Bob Osbourne
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found us efficient and effective! Response date: 17th October 2023
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Family Building Society

Very helpful

5
Very helpful and polite a credit to your company Reviewed on: 11th October 2023
mark mccall's avatar
mark mccall
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found us very helpful! Response date: 17th October 2023
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Family Building Society

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