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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1409 reviews)

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4.59

Based on 1,409 reviews, last reviewed 8th Sep 2026

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1409)

not easy to register

Hi, I found or should I say couldn't find where to register for online access that easy. I searched in vain for some time before contacting your helpdesk by email. Only when going through your website again did I eventually find where to register. It would be much much more efficient if you had your register button next to the Log in button. Reviewed on: 16th January 2022

Reply from Family Building Society Hi Ronnie. Thank you for your feedback. We’re always looking at ways to improve our service and will ensure your comments are passed on to the relevant team so that they can consider introducing any improvements to our website and online service going forward. Response date: 25th January 2022

Family Building Society Review

Very Friendly and informative on the telephone, and no delay in answering the telephone !!Super Helpful in giving advice on the Online Application, and a speedy follow up with Postal Confirmation . Reviewed on: 26th November 2021

Family Building Society Review

I cannot rate the phone response highly enough ,whatever they are being paid it should be more,. What more can be said ..Do not let these young ladies go Reviewed on: 24th November 2021

Family Building Society Review

My password kept being rejected. It is not possible to see what you have written. We eventually worked out that caps-lock was on because of the type of user name being in capitals! Please allow users to view their passwords. Reviewed on: 22nd November 2021

Excellent company.

Has been pleasant and simple journey from start to present. Completely satisfied. Reviewed on: 15th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Mike. It's great to know you had such a good experience with us. Response date: 16th November 2021

Family Building Society Review

We have Premium Saver and Capital 90 accounts that prohibit further deposits which in turn prevent us from having our pensions paid into these accounts. This is daft as it deprives the Family Building Society of a steady inflow of funds and forces us to invest in another Building Society. Reviewed on: 15th November 2021

Family Building Society Review

I had spent a lot of time reviewing different savings accounts and reached out to several banks and building societies. I found The Family Building Society to be very helpful and gave prompt and continued responses to all questions raised. I was happy to open a savings account. Reviewed on: 5th November 2021

Family Building Society Review

Excellent rates matched only by first class online experience. Very easy to deal with - really efficient system Reviewed on: 4th November 2021

Could help customers more

I had successive reductions in interest rates to my online saver account until it was only 0.2% p.a.. I later found out that Family Building Society has another account - Premium Saver - which gives 3x as much interest and is equally suitable for me. Why don't Family Building Society advise customers when there is a superior product available? Reviewed on: 30th October 2021

Reply from Family Building Society Thank you for taking to time to leave feedback - we’re always looking at ways to improve our service and will ensure your comments are passed on to the relevant team so that they can consider introducing any improvements to our customer communications going forward. We are sorry to hear you’re disappointed about not being informed of our new products. As a smaller Society it isn’t always practical for us to advise every member when a new product is released. We have to balance the money we hold for our savers against the money we lend on our mortgages and this affects the rates of interest and savings products we can offer. We are, of course, always happy to discuss our product range over the phone and all of our current products are also on our website, familybuildingsociety.co.uk Response date: 16th November 2021

Very Helpful Service

I received a call back with 10 minutes and the staff member that phoned me was very helpful in dealing with my enquiry. Thanks and I look forward to being a member of the Family Buildibg Society Reviewed on: 29th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Graham. We look forward to you joining us! Response date: 15th November 2021

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Family Building Society: Savings reviews

25% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1409)

not easy to register

Family Building Society Review

Family Building Society Review

Family Building Society Review

Excellent company.

Family Building Society Review

Family Building Society Review

Family Building Society Review

Could help customers more

Very Helpful Service

Review Family Building Society: Savings now

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