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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Loyal client

Been with them for so long and have never changed Reviewed on: 9th July 2024

Long term customer

Have been with the insurance emporium for years and wouldn't want to go with anyone else. Love the fact that they offer life time policies at different levels of cover that don't break the bank. Reviewed on: 9th July 2024

Insurance Emporium for peace of mind

We have been with Insurance Emporium for several years and in the past we have had to make several claims when we had our 2 westies. All of these claims were settled without any problems. When our westies died we decided that, due to our ages, we would not get another dog. However, we adopted Rigby when he was 7 and had no hesitation in taking Insurance out through Insurance Emporium as they are very competitive in their prices and also our previous claims experience. We highly recommend Insurance Emporium if you want peace of mind at a competitive price. Reviewed on: 9th July 2024

Considerate & understanding at difficult times

No quibble with covering ongoing medication & ultimate passing of pet. Reviewed on: 9th July 2024

Very professional and good service.

Very professional and good service. They will help you when you call and are compassionate Reviewed on: 9th July 2024

Excellent insurance company

Last year my horse went lame and needed surgery, this was a very upsetting and stressful time for me. The dealing of my claim was 5*, very efficient and professional at all times, the claim was dealt with promptly and settled within a couple of weeks. They paid my vet direct meaning I did not have to find the money upfront. I would highly recommend this company. Reviewed on: 9th July 2024

Very good insurance for my cat nigel

Very good insurance for my cat nigel LP Reviewed on: 9th July 2024

Great service

Purchased a lifetime policy which has been a godsend with my cat's ongoing health issues. Reasonably priced premiums, always pay claims quickly, great service and usually answer the phone promptly. Reviewed on: 9th July 2024

Great terms and an affordable premium.

Great terms and an affordable premium. I was looking all over for cover for my pet at work, which is commonly excluded by insurers. So was delighted this was included and at an affordable rate. Reviewed on: 9th July 2024

I have had 3 dogs insured with them now, all bully b...

I have had 3 dogs insured with them now, all bully breeds. They explain their policy thoroughly and help you to make the best decision for you. All information is given in a clear and concise way and claims are straight forward and easy. I have passed their details to s few bully owners now. Reviewed on: 9th July 2024

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