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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Easy insurance set up and great value.

Easy insurance set up and great value. Reviewed on: 9th July 2024

Mixed; ultimately good

Initially my claim was rejected but after I complained, they settled it in full Reviewed on: 9th July 2024

Loyal client

Been with them for so long and have never changed Reviewed on: 9th July 2024

Long term customer

Have been with the insurance emporium for years and wouldn't want to go with anyone else. Love the fact that they offer life time policies at different levels of cover that don't break the bank. Reviewed on: 9th July 2024

Insurance Emporium for peace of mind

We have been with Insurance Emporium for several years and in the past we have had to make several claims when we had our 2 westies. All of these claims were settled without any problems. When our westies died we decided that, due to our ages, we would not get another dog. However, we adopted Rigby when he was 7 and had no hesitation in taking Insurance out through Insurance Emporium as they are very competitive in their prices and also our previous claims experience. We highly recommend Insurance Emporium if you want peace of mind at a competitive price. Reviewed on: 9th July 2024

Considerate & understanding at difficult times

No quibble with covering ongoing medication & ultimate passing of pet. Reviewed on: 9th July 2024

Very professional and good service.

Very professional and good service. They will help you when you call and are compassionate Reviewed on: 9th July 2024

Excellent insurance company

Last year my horse went lame and needed surgery, this was a very upsetting and stressful time for me. The dealing of my claim was 5*, very efficient and professional at all times, the claim was dealt with promptly and settled within a couple of weeks. They paid my vet direct meaning I did not have to find the money upfront. I would highly recommend this company. Reviewed on: 9th July 2024

Very good insurance for my cat nigel

Very good insurance for my cat nigel LP Reviewed on: 9th July 2024

Great service

Purchased a lifetime policy which has been a godsend with my cat's ongoing health issues. Reasonably priced premiums, always pay claims quickly, great service and usually answer the phone promptly. Reviewed on: 9th July 2024

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