Write a review

thinkmoney: Current Account reviews

Name: Current Account
Rating: 2.84 (69 reviews)

View other thinkmoney products

2.43

Based on 69 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

46%

Latest highest rating:

5

Always helpful as breaks down monthly incoming and o... Always helpful as breaks down monthly incoming and outgoings and information is easy and simple to understand which helps you keep on top of your bill... Read more Reviewed on: 7th April 2024

Latest lowest rating:

1

Think money have blocked my account for 7 weeks ago... Think money have blocked my account for 7 weeks ago and holding my money. They cannot tell me when my money will be released. Customer service agents ... Read more Reviewed on: 15th June 2024

Read all reviews See your review

About this product

thinkmoney offer three different types of personal current accounts.

The Everyday account is fee free, the Smart and SmartPlus accounts have a monthy fee in return for more features. The SmartBudget feature helps you monitor and manage your money so you stay on track for your financial goals.

thinkmoney current account reviews help you find out what it’s really like to be a customer. If you’ve used thinkmoney before, you can also leave a review and share your experience.

thinkmoney Current Account reviews (69)

Review of the thinkmoney, Current Account:

Disgusting service

My partner was sent correspondence in respect of the new App and a new card. I did not receive any correspondence from TM. When the new App went live card was stopped and I could not access my money. Neither could I log into the new app as it did not recognise my details. The details to log in where my date of birth, my account number and email all of which I know and relate to me. My partner has had no correspondence about authorising me accessing our joint account on the app. Furthermore I would question why that would be the case given that it is a preexisting account that we both had access to via the old app. Neither could I get through to TM it took my around 6 days. I was the assured that a card would be sent out in the next 5 to 10 days. When I advised that this was not acceptable given that I work away and need access to my money I was told that it would be sent out that night. I am still waiting for said card. In the conversation the person was apologetic and a discussion was had about an investigation and potential compensation. TM has sent another card that arrived this Thursday the card is in my partners name, she already has a new card. After multiple calls and emails asking in fact begging for a call back as your phone lines are impossible at best the of times, I finally got an email response saying our card change is not normally like this and we have a high volume of calls. Given that we pay for a monthy fee for the pleasure of an accout with TM. I do not feel that i should have to chase TM. I do not accept the fact that you were receiving a high volume of calls or problem with the new app as a reason for me not been able to access my own money in my account. I am disappointed beyond belief with the service I have received. Due to incompetence I have had to use my credit card whilst working away, occurring intrest. You keep asking for more details in your response. I am not sure what more you require given the lack of correspondence. Reviewed on: 10th December 2023

Really easy to use

Really easy to setup, great first initial contact and all further queries dealt with first time. Budgeting is a great feature Reviewed on: 13th January 2019

OK'ish

The basic person account is usuful for people unable to easily obtain a standard account. The fees however are high. A good start up account, but not one you want to stay with for long Reviewed on: 12th January 2019

Made my banking easy.

Was never good at managing money but this makes it so easy. Reviewed on: 7th December 2018

A fantastic account!

So easy to use and manages my money for me so I never miss a bill! Reviewed on: 20th November 2018

Brilliant

Brilliant for anyone who needs help budgeting as it account helps to make sure all your financial on track Reviewed on: 6th November 2018

Great Account

A fantastic account that sets aside your monthly payments so you never touch them, that has no default overdraft, meaning you never overspend. The accompanying app is also very handy and easy to use for checking your balance and making one-off payments. Reviewed on: 6th November 2018

Definitely Room for Improvement

Think Money are a good bank for people like me who are useless with money and need it budgeting for them but their online services are shocking a lot of people including myself have been left frustrated when they constantly have problems with updating their system and you cannot check your funds or pay bills which can lead to embarrassment when you are trying to complete a transaction in a shop. It is especially annoying when you pay for them to provide a service each month and you cannot get access to your account Reviewed on: 11th February 2018

Simple and reliable

An easy way to manage your money without the need for overdrafts Reviewed on: 8th February 2018

Excellent money management

The perfect account for people who aren't so great at money management, or for those who have bills coming out on different days of the month. Reviewed on: 17th January 2018

Perfect for me!

Great account if you’re bad at budgeting, the monthly cost is a little high but cheaper than going overdrawn! Reviewed on: 3rd January 2018

Do you have a different thinkmoney product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

thinkmoney has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub