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thinkmoney: Current Account reviews

Name: Current Account
Rating: 2.84 (69 reviews)

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2.43

Based on 69 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

46%

Latest highest rating:

5

Always helpful as breaks down monthly incoming and o... Always helpful as breaks down monthly incoming and outgoings and information is easy and simple to understand which helps you keep on top of your bill... Read more Reviewed on: 7th April 2024

Latest lowest rating:

1

Think money have blocked my account for 7 weeks ago... Think money have blocked my account for 7 weeks ago and holding my money. They cannot tell me when my money will be released. Customer service agents ... Read more Reviewed on: 15th June 2024

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About this product

thinkmoney offer three different types of personal current accounts.

The Everyday account is fee free, the Smart and SmartPlus accounts have a monthy fee in return for more features. The SmartBudget feature helps you monitor and manage your money so you stay on track for your financial goals.

thinkmoney current account reviews help you find out what it’s really like to be a customer. If you’ve used thinkmoney before, you can also leave a review and share your experience.

thinkmoney Current Account reviews (69)

Review of the thinkmoney, Current Account:

Disgusting service

My partner was sent correspondence in respect of the new App and a new card. I did not receive any correspondence from TM. When the new App went live card was stopped and I could not access my money. Neither could I log into the new app as it did not recognise my details. The details to log in where my date of birth, my account number and email all of which I know and relate to me. My partner has had no correspondence about authorising me accessing our joint account on the app. Furthermore I would question why that would be the case given that it is a preexisting account that we both had access to via the old app. Neither could I get through to TM it took my around 6 days. I was the assured that a card would be sent out in the next 5 to 10 days. When I advised that this was not acceptable given that I work away and need access to my money I was told that it would be sent out that night. I am still waiting for said card. In the conversation the person was apologetic and a discussion was had about an investigation and potential compensation. TM has sent another card that arrived this Thursday the card is in my partners name, she already has a new card. After multiple calls and emails asking in fact begging for a call back as your phone lines are impossible at best the of times, I finally got an email response saying our card change is not normally like this and we have a high volume of calls. Given that we pay for a monthy fee for the pleasure of an accout with TM. I do not feel that i should have to chase TM. I do not accept the fact that you were receiving a high volume of calls or problem with the new app as a reason for me not been able to access my own money in my account. I am disappointed beyond belief with the service I have received. Due to incompetence I have had to use my credit card whilst working away, occurring intrest. You keep asking for more details in your response. I am not sure what more you require given the lack of correspondence. Reviewed on: 10th December 2023

Excellent all round

Think money is easy to use, manage and have total control of your outgoings brilliant customer service with great products offered to its customers and new and improved services take place on a regular basis to stay on top with other UK banks Reviewed on: 15th November 2017

Contact/help

Often a nightmare to get to speak to someone then when you finally do , that matter is never resolved completely. Reviewed on: 25th July 2017

Started off well...

Considering this bank control my money going on and out - you'd think a personal loan from them when they can set the payment to their self every month on time would be ideal? No. I got one with another bank. A fee for what? Not a clue. Reviewed on: 18th May 2017

A mixed experience

The managed account concept is good and allows us to manage our bills every month and not worry about them. However customer experience could be much improved. Have spent too long waiting on phone to speak to an advisor and recent upgrade was a disaster although can see some benefits from it. Could not get access to our account for 4 days so had no idea how much money we had and some people had even worse problems and could not access cash they had paid in. Reviewed on: 29th November 2016

i regret going with thinkmoney, money dissappears out of my account, so far i'm £170 out of pocket, rang think money and they are no help, and i pay a monthly fee for this

so far i'm £170 out of pocket, because money disappears from my account, rang thinkmoney and no help whatsoever, my advice is stear well clear from them Reviewed on: 26th November 2016

Peace of mind!

I've been with this bank for just under 5 years now and although I don't like paying a monthly fee, it's an excellent way to manage my money. I know bills will be paid and if there is ever a problem I can ring up and they will try to help Reviewed on: 28th March 2016

Brilliant and great customer service

Brilliant customer service and a great account for managing money. With this account you never get bank charges as they budget in advance for you. Highly reccomend Reviewed on: 28th February 2016

excellent service let down by call centre waiting times

This bank has really helped me get my finances under control and for me it is really helpful in this area. The service is easy to use however it needs to keep up with the tines and latest banking advances. The introduction of faster banking, contactless cards and more focus on speeding up call waiting times would really improve the overall service Reviewed on: 16th February 2016

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