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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.79 (5690 reviews)

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4.69

Based on 5,690 reviews, last reviewed 9th Jul 2025

86% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

I do my business banking with them and great service... I do my business banking with them and great service, product and nice app Reviewed on: 12th June 2025

Latest lowest rating:

1

The worst customer service with Tide. I have two business accounts with Tide. The last five days have been pure hell after they paused my business accounts without notice. There’s no one t... Read more Reviewed on: 9th July 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

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Tide Business Banking reviews (5690)

Yesmeen was fantastic

She is very nice and help led me set up my account Reviewed on: 11th April 2023

Easy, breezy, business!

Tide is honestly an amazing bank for my business. Easy sign up hassle free chat boxes when you need to speak to a human and overall a great app and business resources to help you. Start up business owners this is your sign! Reviewed on: 11th April 2023

Anwal was very helpful..he tell everything about tide business account and helped me creating business account

Anwal was very helpful..he tell everything about tide business account and helped me creating business account Reviewed on: 11th April 2023

Yesmeen is very good

She helped me setup my veey 1st business account quickly Reviewed on: 11th April 2023

Really like the app

Tide has got an amazing app , It’s really good and user friendly and thanks to Sony for introducing to me .. great work Sony . Reviewed on: 11th April 2023

Yesmeen was excellent

Fast abd easy to setup my business account Reviewed on: 11th April 2023

Good, but with limitations

Good points: - Perfect solution for Sole Traders - Incredibly smooth account step-up and onboarding process - A great all-in-one stop from those setting up a new business inc. a discounted London business address through Hoxton Mix Easy invoicing process (although the template email needs improvement) - App is easy-to-use, with pleasant visual design - Frequent improvements and new features show that Tide care about Pain points: - Customer service chat response times can be veeeery slow. Personally, I don’t think access to basic service levels should be hidden behind a paywall. Monetisation strategies are a real challenge for new challengers to the market, but this is very short-sighted. Frustrated customers don’t become brand advocates! - If their app isn't working, there is literally no way of getting contact, even in an emergency! I resorted to messaging a member of Tide staff via LinkedIn (they were really helpful though) - Because Tide is not a UK registered bank, you cannot make Directors Pension contributions into a SIPP by card payment. For some SIPP providers, this is the only payment option. Thankfully, certain SIPP providers (such as Hargreaves Landsdown) allow you to make contributions by bank transfer from within the Tide app, but you have to make the request by email. When I asked Tide for information, they told me flatly that I was wrong! This was because they didn't understand the difference between Directors Pension Contributions, into a SIPP, Personal contributions into a SIPP and Workplace Pension Contributions. I had to work all of this out for myself. As specialists in Business Banking, they really need to brush up on this knowledge as it has massive tax implications for Ltd company directors, and customers may be misinformed if they don’t hire an accountant. Neutral - For Ltd companies, the categorization of transactions/expenses isn’t specific enough. Even as a sole Director with no employees, I still have to use 3rd party accountancy software to correctly work out my profit etc. The full list of categories in Intuit Quickbooks (full version, not the light ‘self-employed’ version) is a good reference point. Result: I'm sticking with Tide for now, as I like to champion an underdog. It's still a very new company. Fingers crossed they become a UK Registered bank soon, and I hope my feedback helps them to improve. Reviewed on: 11th April 2023

Fantastic

Tide is very helpful and useful, easy to manage now. I can recommend it to my relatives. Reviewed on: 11th April 2023

Great bank with all the features I need.

I'm self-employed and the switch to Tide has made running mu business so much easier. Great features, simple use and so far completely reliable which is far more than can be said for my high street bank that manage my personal account! Reviewed on: 11th April 2023

Excellent Service

Vera assisted me to opening my business account. She was very helpful and explained the features of the tide app which was very easy follow up because of the neat interface they have. The banking app will be very useful to me in my Uber job. Excellent service Vera! Reviewed on: 11th April 2023

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