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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.72 (5696 reviews)

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4.72

Based on 5,696 reviews, last reviewed 25th Mar 2026

300% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

great products and customer service great products and customer service Reviewed on: 25th March 2026

Latest lowest rating:

1

Awful experience I applied to tide with a £80 incentive offer. The account took 3 weeks to open. Support was non existent and after using the account for a few months,... Read more Reviewed on: 14th January 2026

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

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Tide Business Banking reviews (5696)

Cheap. And not cheerful about it.

Cheap, and not cheap and cheerful. Don't pay for tide plus either. They do NOT answer your phone calls, or call you back. Couldn't get them to answer my emails either. I tried for about two months. Complete waste of money. Reviewed on: 25th September 2020

AWFUL experience, stay away

Awful experience, I've been with them 8mths, and moving ASAP. I have my account hacked and large monies taken, it them them a week to respond to my message and refund the money. I was sat for days stressed, yet they didnt respond to my messages. I applied in May for their bounce back loans, and believe I was one of the first, I contacted twice to be told "You're near the top, wont be long", after 3mths waiting I then receive an email like everyone else saying they stopped doing it. Totally disappointing, how NOT to run a business. Today just had my HSBC account approved and opened, thankfully transferring all my business and monies away from TIDE. STAY AWAY from them. Reviewed on: 13th August 2020

WARNING! Tide may remove access to your money without notice and for no reason.

Although initially impressed I have to give this 1 star due to a SERIOUS PROBLEM with Tide’s app which might mean you lose access to your money. The only way to access your money is via the app, you can’t speak to an agent, not even in an emergency. So if, for no reason, the app on your device stops working there is no way to access your money. NONE. Recently my app displayed a message saying “For security reasons the Tide app us unable to run on this device”. Even re-installing the app doesn’t fix this. When I contacted Tide support via the only route possible, messaging, I never got a response after several days! So I had to go to their complaints department – this is clearly completely unacceptable. Just to be clear, the Tide app can remove access to your money without any notice and if you need to access it, then tough, you can’t. There is no emergency number, nothing. The unsatisfactory and generic response I received days later was “This issue most commonly occurs when the device on which the Tide app is running is recognized as jailbroken or has malware on it. I would advise going through all apps on your device and uninstalling any potentially malicious apps or, alternatively, you can do a full factory reset of your device.” As my device is not jailbroken and any apps I downloaded are recognisable ones from the Apple app store this makes little sense. So if I want access to my money, even to close the account, I have no option but to spend HOURS deleting and re-installing apps or doing a phone factory reset. How can this be a solution? HOW? All my other banking apps work perfectly fine and they are secure. Checking online forums, many other users have experienced this problem. It’s clearly an IT glitch which Tide hasn’t worked out yet and because of that they’re sending customers a perfectly unacceptable generic response which isn’t a satisfactory solution. Until Tide’s app developers work out what’s going on and prevents customers from losing access to their money I suggest you sign-up with one of Tide’s competitors. Reviewed on: 10th June 2020

Brilliant

Great banking system that allows you to be flexible Reviewed on: 13th April 2020

STAY CLEAR

High tech mots ltd TIDE has made me suffer for the last 4 months by holding £3657.73p and not returning it to my bank account, I'm a new start business! Reviewed on: 23rd March 2020

AMAZING APP

Amazing features! Tide Premium is brilliant Reviewed on: 15th February 2020

Avoid

AVOID AVOID! AVOID! AVOID! AT ALL COSTS GO ELSEWHERE. £4,200 Taken out of my account, there was no funds available Tide allowed a forced payment to go through. I have disputed emails back and forth, while over 4grand overdrawn with disputes they still allowed the company to take more payments out! There is no authorized overdraft facility not even I can access any funds unless funds available. Emails after emails Tide telling me to resolve with this company myself. This is fraudulent activity! This should of been refunded back to my account immediately In fact this amount being unavailable funds should never of gone out! Even if I owed this company money WHICH I DO NOT! It's a civil matter Police state its Fraud Its unauthorised I never authorized this Tide are not abiding by prepay technologies terms Tide are not upholding the agreements with the financial institutions nor my rights as the consumer AVOID AT ALL COSTS YOU WILL NEVER GET YOUR RIGHTS Reviewed on: 14th February 2020

Tide provide a magnificent banking experience

Staff are very patient and supportive. Reviewed on: 10th February 2020

So easy

Excellent app, good support, and able to categorise spending. Invoices can be incorporated. Highly recommend Reviewed on: 9th February 2020

Easy to use and easy to manage!

It was quick and easy to sign up, I had a little issue the first week but was resolved very quickly so barely noticed. I've now had my account almost a year and it's been effortless to use and manage. everything is easily controlled from the app, it integrates seamlessly withy accounting software and costs me substantially less per month than any of the other banks out there, what more could you want! Reviewed on: 9th February 2020

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Tide: Business Banking reviews

300% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Tide: Business Banking now

Tide Business Banking reviews (5696)

Cheap. And not cheerful about it.

AWFUL experience, stay away

WARNING! Tide may remove access to your money without notice and for no reason.

Brilliant

STAY CLEAR

AMAZING APP

Avoid

Tide provide a magnificent banking experience

So easy

Easy to use and easy to manage!

Review Tide: Business Banking now

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