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Ulster Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.5 (8 reviews)

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4.38

Based on 8 reviews, last reviewed 14th Apr 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

4 star

3 star

2 star

13%

Latest highest rating:

5

Good interest rate Good interest rate on savings and a clear easy to use mobile app Reviewed on: 14th April 2024

Latest lowest rating:

1

TOP RANKING RUBBISH CUSTOMER SERVICE It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the two months the ... Read more Reviewed on: 15th December 2023

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About this product

Ulster Bank savings reviews can help you to find out more about life at Ulster Bank. How easy is it to contact Ulster Bank? And how friendly are they? Our Ulster Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Ulster Bank Instant Access Savings reviews (8)

Review of the Ulster Bank, Instant Access Savings:

TOP RANKING RUBBISH CUSTOMER SERVICE

It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the two months the bank has been unable to rectify their own error in deleting my access to withdrawing funds, ie. they deleted my linked account, or for some reason the withdrawal system does not work as it should. I have been told that I need a card and card reader. I have been told that this account does not have a card and card reader. So far the bank has plonked £50 and £80 into my account for the lack of service they have given me. This week they wrote to say that they understand my complaint but that I can order a card reader online. And hey! did the complaints person actually look at anything? Clearly not. I decided to phone on the complaints telephone number in the complaints response. I waited for the call to be answered for 2hours and 20 minutes. Every 30 seconds the loop tape apologises and says their staff are busy, please thank you for waiting. Dream on. The complaints department closes at 6pm. Bboom. Bboom. It was 6pm when I gave up. I have written now to the CEO. She's clearly busy not looking into customer service as I haven't heard a peep. Next step: will write again to the CEO and give her a final warning. Should that fail, then I send all this to the Ombudsman. Reviewed on: 15th December 2023

Good interest rate

Good interest rate on savings and a clear easy to use mobile app Reviewed on: 14th April 2024

Signing up was quick and easy.

Signing up was quick and easy. I loved that I can do everything online. All of the information was clear and informative. Plus, the interest rate on their savings account was one of the best on the market. Reviewed on: 4th April 2024

Very good.

Very good. Very nice. Hello chicken nugget! Reviewed on: 6th March 2024

Better interest rates on easy withdrawal savings acc...

Better interest rates on easy withdrawal savings account Reviewed on: 18th February 2024

Can't be beaten

Loyalty saver is paying 5.2% and money is easily transferred in and out with no penalty Reviewed on: 15th February 2024

Excellent rate and a handy app, on the few occasions...

Excellent rate and a handy app, on the few occasions I have needed to speak to them it has always been easy Reviewed on: 30th January 2024

My experience was incredible and hassle free so thank you :)

my name is David and I love ulster bank and I would really recommend them to anyone who is looking for a bank which is easy to deal easy to use with money issues, for example I lost £9.99 from a company which i cancelled a long time ago and they refunded me it with no hassle at all so thank you for that and I also recommend anytime banking on your computer or phone :) Reviewed on: 24th April 2015

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