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Van Line Direct: Insurance broker reviews

View other Van Line Direct products
2.30
Based on 116 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
3%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
43%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025
Glenn W's avatar
Glenn W

Latest lowest rating:

1

Avoid the Sharks at all costs On 9th July, I found Van Line Direct after a search on Money Supermarket which was a website I thought I could trust, and I have lived to regret it.  ... Read more Reviewed on: 18th August 2026
D Quigg's avatar
D Quigg
Read all reviews See your review

About this product

Van LineDirect is an award-winning van insurance provider.

The Van LineDirect platform can help if you want to insure a van whether you’re a sole trader, small business owner or large corporation. Van LineDirect compares quotes for leading UK insurers. You can manage your policy using the app.

Van LineDirect van insurance reviews help you find out what it’s really like to be a customer. If you’ve used Van LineDirect before, you can also leave a review and share your experience.

Van Line Direct Insurance broker reviews (116)

Review of the Van Line Direct, Insurance broker:

Terrible company

1
Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023
Michael1878's avatar
Michael1878

Great service

5
clear and quality service - very professional Reviewed on: 20th April 2021
david's avatar
david

excellent service !!!

5
mohammed assisted in sorting an existing query before setting up a new policy, saving me the time and hassle of jumping between departments :) Reviewed on: 20th April 2021
akielaisaacs@gmail.com's avatar
[email protected]

excellent service !!!

5
mohammed assisted in sorting an existing query before setting a new policy up, saving myself the time and hassle of jumping between departments :) Reviewed on: 20th April 2021
akielaisaacs@gmail.com's avatar
[email protected]

Fantastic and helpful

5
really calm and slow when i had trouble understanding Reviewed on: 20th April 2021
kyle 's avatar
kyle

Extra Mile :)

5
Customer service always willing to go the extra mile and doing all that they can tp make sure that the client leaves the call with a smile. Reviewed on: 19th April 2021
Tiffany's avatar
Tiffany

Very friendly and polite staff - helpful

5
Spoke to a lady who helped me with my documents. Quick and easy Reviewed on: 16th April 2021
shania0131@hotmail.com's avatar
[email protected]

Happy customer :-)

5
Great price and Abi was so helpful Reviewed on: 15th April 2021
Abi's avatar
Abi

Jamie

5
Friendly staff with great prices Reviewed on: 15th April 2021
jamie's avatar
jamie

Great prices - Friendly Staff

5
Arranging insurance with Vanline Direct was easy. The staff knows their product knowledge and were quite friendly. I also saved some money (which is a Plus) Reviewed on: 14th April 2021
Osman's avatar
Osman

best friendly service

5
spoke to a friendly member of the staff who saved me £100 on my insurnce Reviewed on: 14th April 2021
cheslin's avatar
cheslin
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