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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.27 (112 reviews)

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2.98

Based on 112 reviews, last reviewed 16th Jul 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

53%

3 star

41%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (112)

Review of the Van Line Direct, Insurance Broker:

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

Extra Mile :)

Customer service always willing to go the extra mile and doing all that they can tp make sure that the client leaves the call with a smile. Reviewed on: 19th April 2021

Very friendly and polite staff - helpful

Spoke to a lady who helped me with my documents. Quick and easy Reviewed on: 16th April 2021

Happy customer :-)

Great price and Abi was so helpful Reviewed on: 15th April 2021

Jamie

Friendly staff with great prices Reviewed on: 15th April 2021

Great prices - Friendly Staff

Arranging insurance with Vanline Direct was easy. The staff knows their product knowledge and were quite friendly. I also saved some money (which is a Plus) Reviewed on: 14th April 2021

best friendly service

spoke to a friendly member of the staff who saved me £100 on my insurnce Reviewed on: 14th April 2021

great price!

this company gave me the best price after searching around for an extensive amount of time! in the end spoke to an agent over the phone who was very helpful and within minutes my brand new van was insured. definitely recommend Reviewed on: 14th April 2021

Amazing customer service

Need to chance my vehicle over. Called Van line direct and was done in 10 mins. Very quick and professional. Reviewed on: 12th April 2021

great service

Best service around, cant beat it Reviewed on: 12th April 2021

outstanding service

I have been with them for years and would continue for years to come. Very good service! Reviewed on: 9th April 2021

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