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Velosure: Cycle Insurance reviews

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4.88
Based on 742 reviews, last reviewed 22nd Oct 2024
68% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Very helpful staff on the phone and by email. Very helpful staff on the phone and by email. Quick and simple claims process. Reviewed on: 22nd October 2024
ZS's avatar
ZS

Latest lowest rating:

1

Misleading bicycle cover I have had premium Velosure bike insurance for the last 4 years for a racing bike ($15,500.00 cover). After an accident with frame / component damage ... Read more Reviewed on: 12th October 2023
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Elliot Long
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About this product

At Smart Money People, we collect Velosure Cycle Insurance reviews from customers like you. If you're thinking of getting Velosure Cycle Insurance check out our reviews, or if you're an existing Velosure customer - please share your experiences with our community in order to help out others!

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Velosure Cycle Insurance reviews (742)

Had to make claim and Velosure delivered on every promise

5
I had a crash in May 2019. While cycling commuting from work on my racing bike home I fell badly, got injured and ruined my expensive bike. The frame and some components were damaged beyond repair. Following operating and full recovery I was not able to claim for body injuries, Velosure clear states this in their T&C, my claim for the bike was settle fully. I got paid the price of a "new-for-old" direct replacement bike which was even greater than I paid for mine. Velosure have kept their promise in full and acted swiftly to resolve my claim. And it is also very easy to contact their customer service - I called on few occasions when needed to add another bike to my policy or change address and always was able to get through quickly and speak to the right person; all my queries were always resolved. I can't fault them at all. Highly recommend having tested them in real life situation. Reviewed on: 23rd July 2019
Ermek's avatar
Ermek

Good price and benefits

5
Security is primordial and i get all what I need in this company! Reviewed on: 23rd July 2019
Fred Cunha's avatar
Fred Cunha

Definitely highly recommend.

5
Can not fault the service which is carried out by professional, well informed. polite people. What more is their to say. Reviewed on: 23rd July 2019
Terence Burnham's avatar
Terence Burnham

Excellent value for money

5
A value for money, fully comprehensive cycle policy that is hard to beat.. Reviewed on: 23rd July 2019
Colinos's avatar
Colinos

2 claims, 2 payouts, 2 pleasureable experiences

5
From the moment I took the insurance out the customer service, level of communication and general professionalism at Velosure has been excellent. I have been unfortunate enough to need 2 claims this year and Mandy has been outstanding at sorting everything extremely quickly. Just brilliant! Reviewed on: 23rd July 2019
Pete Habershon's avatar
Pete Habershon

GREAT COMPANY TO INSURE YOUR BIKE WITH

5
Thankfully I have not had to use Velosure i.e. make a claim but so far have found their insurance the best in a crowded marketplace. Reviewed on: 23rd July 2019
Steve's avatar
Steve

Peace of mind

5
I was initially a little worried about taking my new bike out and leaving it. I am feeling much more confident now, knowing I have the best bicycle insurance. Reviewed on: 23rd July 2019
Linda Rogers's avatar
Linda Rogers

Mostly great

3
Slightly long winded approach to confirming details of my bike theft. However, once I'd supplied the required details everything was very smooth and efficient. Reviewed on: 23rd July 2019
David Terence Leslie Fieldhouse's avatar
David Terence Leslie Fieldhouse

Top customer service as always

5
I've used Velosure for several years now and the customer service has always been very helpful and efficient. Reviewed on: 23rd July 2019
RW's avatar
RW

Perfect Choice!

5
I looked at several insurance suppliers to cover my pride and joy, and Velosure hit the spot. They were not the cheapest option out there, but dealing with them gave me confidence that they were the right choice. Always quick to answer any queries and easy to add any upgrades to the policy. I really hope that I don’t need to call on them for an accident or theft, but am confident that they would help me out with the minimum of fuss. Reviewed on: 23rd July 2019
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Gary Meadows

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