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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.87

Based on 483 reviews, last reviewed 9th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Took the time

We approached The Vernon for a self build mortgage in early 2019. Despite many trials and tribulations The Vernon stuck with us, took time to understand our position and really made it happen for us. THe very opposite of 'the computer says no'! Thanks to all at The Vernon especially Rosie Grant! Reviewed on: 21st January 2020

Reply from Vernon Building Society Hi Adam. It's really important to us to hear that you experienced such a high level of service. We are so glad to hear that we were able to help you with your self-build plans! Thank you for leaving this review. Response date: 23rd January 2020

Savings review

Customer service and courtesy, also contactability Reviewed on: 20th January 2020

Reply from Vernon Building Society Sounds like we have the 3 C's all wrapped up nicely Lyndsey! Thank you. Response date: 4th March 2020

Great

Fantastic service. Great local and friendly people. Reviewed on: 14th January 2020

Caring efficiency from staff who we have known by name over 30 years.. Fantastic!!

Flecible service over 30 years: First took out a mortgage with Vernon BS in 1988, which became a joint morgage when I married, then increased to buy a larger property. Later paid off a lump sum after a windfall, then increased mortgage again for an even larger property. Buy to let mortgage in 1997 to purchase a rental property. Paid off lump sums from pension payments. Thanks to all at Vernon, St Petergate, Stockport!! Reviewed on: 13th January 2020

Reply from Vernon Building Society What a story Bethan! Thank you so much for telling it. Response date: 14th January 2020

Personal and helpful

I was surprised when I called up and asked and met with ‘i remember speaking to you before’. Small helpful and very friendly team. Flexible and were able to help shuffle my mortgage stage release payments to help with my cash flow which was amazing Reviewed on: 8th January 2020

Reply from Vernon Building Society Thank you for this lovely review! Providing a personal customer service is very important to us at the Vernon. We are so glad to hear that you had such a great experience. Response date: 13th January 2020

Ethical

Very ethical lender with highly efficient and professional staff. Reviewed on: 21st December 2019

Reply from Vernon Building Society Thank you for this review Nigel. As a mutual, being an ethical lender is important to us. Just as important as our staff delivering excellent service to you. Response date: 15th January 2020

Personal

Approachable, knowledgeable and helpful. Always provide the perfect product for our circumstances. Reviewed on: 19th December 2019

Reply from Vernon Building Society Three great words to describe the service we provide Evelyn! Thank you for leaving this lovely review. Response date: 15th January 2020

Truly personal service.

I accompanied my daughter to a couple of meetings when she was starting to look at buying a flat. She had a "help to buy ISA" which really helped, and the additional Vernon bonus was another plus. The service and advice received was exemplary, and you helped to guide a novice through the whole process. You also really worked hard to get the mortgage approved, when she had already had 2 other bigger societies respond with "computer says no". She is now happily installed in her flat, thanks to the Vernon! Reviewed on: 18th December 2019

Reply from Vernon Building Society Our personal underwriters remove the chance of 'computer says no' and we are so happy to hear that this helped your daughter buy her flat. Even better, she had the assistance of the Help to Buy ISA savings account! Thank you for leaving this lovely review Tina. Response date: 18th December 2019

Excellent service

Recently ported' our mortgage and had excellent service with a personal advisor all through the process. Hitches solved quickly. So different from the main mortgage providers- who pass you from pillar to post to solve issues. Thoroughly recommended Reviewed on: 17th December 2019

Reply from Vernon Building Society Hello Helen. It's so great to hear that you found our service to be excellent and would recommend us to others. Thank you for this kind review! Response date: 17th December 2019

Excellent Customer Service with a friendly attitude.

The Vernon contacted us to advise which loyalty schemes were on offer when our current deal was due to expire and were happy to discuss which one suited our circumstances the best. The process after that was simplicity itself. We have already recommended The Vernon to friends and family. Reviewed on: 16th December 2019

Reply from Vernon Building Society Hi Richard, thank you for leaving this kind review. We are so pleased that you found our process simple and for your recommendation of the Vernon itself. We hope that your new scheme treats you well and appreciate your continued custom. Response date: 17th December 2019

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