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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.87

Based on 483 reviews, last reviewed 9th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

considerate

Your staff are always helpful and pleasant on the phone. Reviewed on: 13th December 2019

Personable

Neil is excellent and gives time and explains well. Reviewed on: 13th December 2019

Mortgage review

Improve contact in response to messages left on answer machine. Reviewed on: 11th December 2019

Fast and Friendly

Recommended by Which Mortgage Brokers Vernon proved to be an excellent choice. Service was fast and efficient. The rate offered and accepted was outstanding and the paperwork was completed in quick time. A pleasant experience. Reviewed on: 9th December 2019

Reply from Vernon Building Society Hi Steve, thank you for this great review. It's so good to know that Which Mortgage Brokers recommended us and even more so that you had a pleasant experience with us. Response date: 10th December 2019

So helpful. Customer Service is first

Self builders of a timber framed house. We had difficulty with the initial valuation and Vernon went out of their way to get a second valuation done so that they could lend to us. Were flexible in matching their requirements with the realities of a self build. Excellent service. Reviewed on: 6th December 2019

Reply from Vernon Building Society Thank you for this excellent review. We are glad that our commitment to lending made all the difference for you and hope that your timber framed house is well enjoyed. Response date: 9th December 2019

First Class Service and commitment

When I was under pressure they came to the fore. Reviewed on: 6th December 2019

Reply from Vernon Building Society Hello! Thank you for this wonderful review. We are glad that we were able to help you when you needed it and you know where to find us if you need us in the future. Response date: 6th December 2019

No-one is ever too old

Needing to downsize for health reasons, but sadly still having the need of a small mortgage, we were treated so kindly by the Vernon who have a range of mortgages for pensioners. So relieved after a stressful time. Such a delight to deal with too. Reviewed on: 6th December 2019

Reply from Vernon Building Society Thank you for your kind words Estelle. We are glad to hear that our later life lending mortgage were suitable for you and helped you in your situation. Response date: 6th December 2019

Easy process

Appropriate level of informality while still ensuring a professional process was followed. Reviewed on: 5th December 2019

Reply from Vernon Building Society Hi Tony, thank you for this response. It's very important to us that whilst following procedure and aligning with regulations, we still treat our customers individually and with an authentic and personal touch. Response date: 6th December 2019

Mortgage change of product

We recently received very good advice from the Bramhall and Stockport branches in an efficient and sensitive manner Reviewed on: 29th November 2019

Simply the best

The staff and mortgage products are a good combination with personal srevice thrown in to make this the best lender in mortgage market Reviewed on: 26th November 2019

Reply from Vernon Building Society Your kind words honour us Brian! Thank you so much for this feedback. Response date: 27th November 2019

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