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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (462 reviews)

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4.87

Based on 462 reviews, last reviewed 27th Jan 2025

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

No nonsense, straight to the point. No nonsense, straight to the point. Staff always pleasant and ready to help. Always get an appointment to suit ourselves. The opening times could be b... Read more Reviewed on: 27th January 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage product is important. We collect Vernon Building Society mortgage reviews to give you valuable insight into the lender and its products.

Vernon Building Society is an independent mutual, offering a range of mortgage products. Make sure you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a mortgage with Vernon Building Society, learn more about the lender by reading our reviews. Find out what product customers have taken out and how satisfied they have been throughout the mortgage term. Find out how supportive the Society was throughout the application process. Learn all of this and more in our Vernon Building Society mortgage reviews.

Did Vernon Building Society help you purchase your home? Tell us about your experience. Do you have any circumstances that make it harder to secure a mortgage? Was Vernon helpful with this aspect of your mortgage? Was the application process easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write an honest Vernon Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Vernon Building Society Mortgages reviews (462)

Helpful, friendly, responsive

The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up with a proposal that is tailored. Reviewed on: 14th November 2019

Reply from Vernon Building Society Thank you Nicki, we always endeavour to bring a personal touch to the service that we provide. Response date: 20th November 2019

Helpful

To be able to access our mortgage account online to view the up to date status Reviewed on: 12th November 2019

Excellent

The Vernon is a propert Building Society / Friendly Society in business to help customers and give them good deals Reviewed on: 11th November 2019

Good

Friendly, helpful staff. Local branches. Reviewed on: 10th November 2019

Friendly

Great personalised service and not hanging on the phone listending to dreadful music when ringing with a quick query Reviewed on: 6th November 2019

Service Impecable

We have been with Vernon for over 10 years and would never change to another lender. Chris Davy has advised us over the years, the best mortgage and also the best that suits our needs. Reviewed on: 5th November 2019

Reply from Vernon Building Society Chris was overwhelmed to read your feedback Debbie. Here's to 10 more years! Response date: 8th November 2019

Excellent

Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison and the team at vernon. Reviewed on: 4th November 2019

Reply from Vernon Building Society Your feedback was so pleasant to read Gareth. I passed the message on to Alison! Response date: 8th November 2019

Friendly service and competitive rates

We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing retirement. Always fantastic service and from long-standing staff. Brilliant, brilliant, brilliant!! Reviewed on: 4th November 2019

Reply from Vernon Building Society What lovely feedback Bethan! We are always happy to have you as one of our valued members. Response date: 8th November 2019

App to offer fantastic, offer to completion poor

The number of items that were requested were onerous and too much, my solicitor received numerous pages of requests, the app to offer was about 2 weeks and it was over 3 months to complete. Reviewed on: 4th November 2019

Reply from Vernon Building Society Hello Mark We are glad you found the app to offer stage successful and had a positive experience with us at this stage. We are sorry to hear that you have had a less positive experience when in the offer to completion stage. We have passed your feedback to the relevant team who have committed to reviewing the process to ensure we are providing the best customer experience possible. If you wish to discuss this further please call us on 0161 429 6262 and we will be more than happy to discuss this further. Thank you for your valuable feedback. Response date: 12th November 2019

Efficient, professional and straightforward

I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was conducted. Thank you. Reviewed on: 4th November 2019

Reply from Vernon Building Society That's great to hear Neddy. We pride ourselves on being local as much as we do our customer service. Response date: 8th November 2019

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Vernon Building Society: Mortgages reviews

20% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Vernon Building Society: Mortgages now

Vernon Building Society Mortgages reviews (462)

Helpful, friendly, responsive

Helpful

Excellent

Good

Friendly

Service Impecable

Excellent

Friendly service and competitive rates

App to offer fantastic, offer to completion poor

Efficient, professional and straightforward

Do you have a different Vernon Building Society product?

There's still more to see!

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