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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Mortgage Application

Fast efficient and very friendly service. Lucy Burnside credit to the company!! Reviewed on: 4th May 2021

Reply from Vernon Building Society Hi Judy, Thank you for your kind words. I will make sure to pass them on to Lucy and the relevant departments. Mark Response date: 14th June 2021

Excellent Service

Whenever you contact any of the staff they are efficient and friendly Reviewed on: 25th April 2021

Reply from Vernon Building Society Hi Lawrence, Thank you for your kind words. Glad we're able to assist your needs. Mark Response date: 14th June 2021

Brilliant

Helpful professional staff, very very happy with the Vernon, thank you Reviewed on: 22nd April 2021

Reply from Vernon Building Society Hi Jaqueline Thank you for your kind words. Glad we're able to assist your needs. Mark Response date: 14th June 2021

Fabulous customer service!

I have used products from The Vernon for about 3 years now, firstly with my Help to Buy ISA and now with their mortgage product. I have always found the staff to be exceptionally helpful both in branch (Reddish & Hazel Grove) and over the phone. Our mortgage advisor Lucy Burnside has exceeded all expectations. She is always on hand to answer all of our questions big or small and does so in a polite, friendly and timely manner. I will be recommending The Vernon to all friends and family who require mortgages or savings in the Stockport area. Reviewed on: 20th April 2021

Reply from Vernon Building Society Hi Rebekah, This is such kind feedback, thank you! I will make sure to pass this on to Lucy directly. Mark Response date: 14th June 2021

Self build mortgage

The Vernon building society in Marple is my local branch, from the onset the advisors were extremely helpful and friendly. I had a non conventional property to mortgage and rebuild and they did everything that they could do to help me with my application and complete the process. They have been in regular contact to see if they could help and have been very reassuring to deal with. I would always stay with them and recommend their services. Reviewed on: 20th April 2021

Reply from Vernon Building Society Hi Robert, Thank you for your kind words. I'm glad we were able to assist you in your circumstances. We're happy to have you with us. Mark Response date: 14th June 2021

Friendly

Always get to speak to the right person quickly, no pressing of different numbers. The staff are all very patient and explain everyhing clearly Reviewed on: 13th April 2021

Reply from Vernon Building Society Hi John, Thank you for your kind words. Glad we're able to assist you so well. Mark Response date: 14th June 2021

They are helpful from start to finish and very effective and hence efficient

Nothing more to tell they just take care of your business Reviewed on: 13th April 2021

So easy to deal with

We almost lost the house that we were hoping to buy because the bank we approached for a mortgage was so slow. The Vernon stepped into the breach and processed our mortgage at lightening speed, meaning that we did not loose our purchase. The Vernon’s mortgage team could not be more helpful, and we have no hesitation in recommending them to others. Reviewed on: 13th April 2021

A real lifeline

At an age when most no longer had mortgages, circumstances meant we needed one. We were dealt with professionally, sympathetically and efficiently. What more can one ask for? Reviewed on: 13th April 2021

Local service

Always approachable in all aspects of loan Reviewed on: 13th April 2021

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