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Vernon Building Society: Mortgages reviews

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4.87
Based on 483 reviews, last reviewed 9th Sep 2025
175% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025
Paul 's avatar
Paul

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Helpful

5
Perhaps more outlets, later (and earlier) opening times. Although I am quite satisfied with the status quo. Reviewed on: 14th November 2019
Philip's avatar
Philip

Helpful, friendly, responsive

5
The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up with a proposal that is tailored. Reviewed on: 14th November 2019
Nicki Holt's avatar
Nicki Holt
Reply from Vernon Building Society Thank you Nicki, we always endeavour to bring a personal touch to the service that we provide. Response date: 20th November 2019
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Vernon Building Society

Helpful

5
To be able to access our mortgage account online to view the up to date status Reviewed on: 12th November 2019
Thomas's avatar
Thomas

Excellent

5
The Vernon is a propert Building Society / Friendly Society in business to help customers and give them good deals Reviewed on: 11th November 2019
Steven's avatar
Steven

Good

4
Friendly, helpful staff. Local branches. Reviewed on: 10th November 2019
Mrs Varley's avatar
Mrs Varley

Friendly

5
Great personalised service and not hanging on the phone listending to dreadful music when ringing with a quick query Reviewed on: 6th November 2019
David's avatar
David

Service Impecable

5
We have been with Vernon for over 10 years and would never change to another lender. Chris Davy has advised us over the years, the best mortgage and also the best that suits our needs. Reviewed on: 5th November 2019
Debbie Mason's avatar
Debbie Mason
Reply from Vernon Building Society Chris was overwhelmed to read your feedback Debbie. Here's to 10 more years! Response date: 8th November 2019
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Vernon Building Society

Excellent

5
Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison and the team at vernon. Reviewed on: 4th November 2019
Gareth's avatar
Gareth
Reply from Vernon Building Society Your feedback was so pleasant to read Gareth. I passed the message on to Alison! Response date: 8th November 2019
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Vernon Building Society

Friendly service and competitive rates

5
We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing retirement. Always fantastic service and from long-standing staff. Brilliant, brilliant, brilliant!! Reviewed on: 4th November 2019
Bethan's avatar
Bethan
Reply from Vernon Building Society What lovely feedback Bethan! We are always happy to have you as one of our valued members. Response date: 8th November 2019
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Vernon Building Society

App to offer fantastic, offer to completion poor

3
The number of items that were requested were onerous and too much, my solicitor received numerous pages of requests, the app to offer was about 2 weeks and it was over 3 months to complete. Reviewed on: 4th November 2019
Mark James's avatar
Mark James
Reply from Vernon Building Society Hello Mark We are glad you found the app to offer stage successful and had a positive experience with us at this stage. We are sorry to hear that you have had a less positive experience when in the offer to completion stage. We have passed your feedback to the relevant team who have committed to reviewing the process to ensure we are providing the best customer experience possible. If you wish to discuss this further please call us on 0161 429 6262 and we will be more than happy to discuss this further. Thank you for your valuable feedback. Response date: 12th November 2019
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Vernon Building Society

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