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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (571 reviews)

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4.87

Based on 571 reviews, last reviewed 3rd Mar 2026

107% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Excellent Good customer service. Was called by a member of your staff a very polite person and very helpful. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (571)

Excellent

Great customer service and understanding / knowledgeable staff Reviewed on: 9th December 2020

Reply from Vernon Building Society Hi David, Thank you for your feedback, glad you're happy with your experience. Mark Response date: 14th June 2021

Happy Customer

Simple process, and Neil found us a competitive deal. Would recommend. Reviewed on: 8th December 2020

Reply from Vernon Building Society I'm glad to hear that Neil was able to make the process simple for you and I'll be sure to pass your kind words onto him Graham. Merry Christmas! Response date: 16th December 2020

First time buyers

Brilliant customer service from the Vernon. Has made our first time buying/mortgage experience as easy and straight forward as possible. Our advisor Maureen is always on hand to offer advice and answer any questions we may have, nothing was too much trouble and she made us feel at ease throughout the process. Thank you Vernon building society Reviewed on: 7th December 2020

Reply from Vernon Building Society Maureen will be delighted to hear such nice feedback Emily. Merry Christmas! Response date: 16th December 2020

Brilliant

Whenever I have rung up to Vernon Building Society, I have always been treated very quickly and professionally, I would certainly recommend you, you don't need to change Reviewed on: 6th December 2020

Reply from Vernon Building Society Hi Mrs Hudson, Thank you for this incredibly kind feedback, glad to hear of your positive experience! Mark Response date: 14th June 2021

Friendly, personal service with people that really care

The Vernon helped us to buy our first property when we had adverse credit in our history, and only a 5% deposit. Now as we look to expand our family and move closer to relatives, to be able to stay with them and port our mortgage across to our new home has just been a dream. Clare, one of the branch managers, dealt with our case and was a delight to speak to and work with. Not only did the whole process take much less time than expected, every step of the way she was honest, friendly, patient, understanding and did everything I have come to expect of the Vernon and their outstanding customer service. I trust our mortgage in their hands and would be reluctant to ever leave as I know we are safe with them, with what is the biggest emotional and financial investment in our lives. I can't recommend them highly enough. If you are lucky enough to be one of their customers, you'll already know this, if not, rest assured you're in the safest of hands. Thank you for being a financial institution with such good hearts - a very rare find nowadays. Reviewed on: 3rd December 2020

Reply from Vernon Building Society I'm blown away by your kind words Annabelle. Clare is delighted to hear such amazing feedback and we're all very proud we were able to help in such a positive way. Merry Christmas! Response date: 16th December 2020

3rd year customer for a joint mortgage

3rd year mortgage review and everything for renewing was speedy, no stress, signed 2 forms and scanned back within the hour signed up to a new deal for another 3 years, no money needed spending :) Super amazing customer service, I already said today even though we are on a new deal till 2023 I will renew again in 2023 with them :) Reviewed on: 30th November 2020

Reply from Vernon Building Society Wow, our team will be very happy to read such incredible feedback Joanne! Merry Christmas! Response date: 16th December 2020

Excellent

Great customer service and understanding / knowledgeable staff Reviewed on: 30th November 2020

Reply from Vernon Building Society Delighted to hear this David, our teams pride themselves on their efforts with our members. Merry Christmas! Response date: 16th December 2020

Mortgage Scheme

Excellent customer service from the Vernon, as always. Reviewed on: 20th November 2020

Reply from Vernon Building Society Thank you for your kind words Debbie, long may it continue! Merry Christmas! Response date: 16th December 2020

Quick, professional, easy

Speed without losing any aspect of professionalism. Very clear, concise instructions and reporting. Made getting my mortgage offer a stress free experience. Thank you. Reviewed on: 4th November 2020

Reply from Vernon Building Society It's a pleasure to know that we were able to make this process as stress free as possible for you Ms Rice! Response date: 6th November 2020

Great experience as a first time buyer

I was lucky enough to find Vernon Building Society through my mortgage broker who had previously worked with them. I was a bit sceptical of going with an unknown name, but took the advice. I haven’t looked back - my entire dealings with Vernon have been easy, quick and helpful. Even in the middle of a pandemic I was still able to apply and secure a mortgage and they didn’t delay the process at any point. Customer services have been helpful and the communication has been simple and clear. Thanks for the hamper too - a lovely touch. Looking forward to many more years with Vernon. Reviewed on: 4th November 2020

Reply from Vernon Building Society Hi Miriam, it's an absolute pleasure to have helped first time buyers such as yourselves and to have made the process as simple as possible in these unprecedented times! Thank you for your feedback! Response date: 4th November 2020

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Vernon Building Society: Mortgages reviews

107% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Vernon Building Society: Mortgages now

Vernon Building Society Mortgages reviews (571)

Excellent

Happy Customer

First time buyers

Brilliant

Friendly, personal service with people that really care

3rd year customer for a joint mortgage

Excellent

Mortgage Scheme

Quick, professional, easy

Great experience as a first time buyer

Do you have a different Vernon Building Society product?

Want to see more from Vernon Building Society?

Insurance

Savings

Join Smart Money People

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