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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

One of the best in Town

They gave us specialist advice and understood our needs and recommended products accordingly Reviewed on: 23rd February 2021

took the stress away

we needed a mortgage to downsize but our age was against us. The Vernon had a range of pensioner friendly products to offer which took the stress out of our siuation Reviewed on: 23rd February 2021

Great service. Great staff

I have always received excellent service from Vernon and my recent experience was no exception. Everyone I have dealt with has been friendly and knowledgeable and answered my questions promptly and courteously. Great personal service. Reviewed on: 20th February 2021

Reply from Vernon Building Society Hi Pauline, Thank you for your kind feedback. Glad that we're able to help you when you need us. Mark Response date: 14th June 2021

Accomodating

Always found a way to support our needs at different stages of our mortgage eg further advances. Would recommend for new starters who are unsure of a) whay to do b) whether they can afford to do what they want to. Special mention "Lesley at Stockport" excellent Reviewed on: 19th February 2021

Reply from Vernon Building Society Hi Mr & Mrs Donegani, Thank you for your feedback. I will make sure to pass on your kind words to Lesley. Mark Response date: 14th June 2021

Simply the best

Great committed staff and smooth transition of mortgage with personal touch Reviewed on: 17th February 2021

Excellent

Like: Could not have had a better service from every possible viewpoint. Very friendly staff. No reservations and nothing could have been improved upon Reviewed on: 16th February 2021

Reply from Vernon Building Society Hi Mr & Mrs Waldron, Thank you very much for your feedback. I'm glad we were able to assist you so well. Mark Response date: 14th June 2021

5/5 for customer service

Always very helpful and staff will go out of their way to provide good service. Reviewed on: 6th February 2021

Good strong and professional advice. Lady I dealt with (don't think I am allowed to give her name) felt more like a friend at the culmination to our decision.

got this the wrong way round. See above for review. Title. Great company to work with. Reviewed on: 2nd February 2021

Incredibly personable service in a turbulent time, thank you!

I was really keen to stay with The Vernon, because when the pandemic struck and nobody knew what the future would hold, I felt that they understood me as a customer and wanted to do everything possible to alleviate our concerns. At this time I had spoken to a woman called Kathy who had called me back and been really efficient. When our mortgage was then due to be renewed I had a fantastic service from Diana and was pleased to be able to stay with The Vernon on a decent fixed rate. There's a lot to be said for feeling like a person rather than a statistic and because of that I have stayed with The Vernon. Reviewed on: 2nd February 2021

Reply from Vernon Building Society Hi Anna, This is some fantastic feedback for us to receive, thank you! I will make sure that this is passed on to both members of staff who assisted you. Mark Response date: 14th June 2021

The most human Bank I have ever dealt with

You can ring them up on the phone or pop into branch and you know who you are dealing with , they don't use jargon and talk to you on your level. Reviewed on: 1st February 2021

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