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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.87

Based on 483 reviews, last reviewed 9th Sep 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Efficient, professional and straightforward

I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was conducted. Thank you. Reviewed on: 4th November 2019

Reply from Vernon Building Society That's great to hear Neddy. We pride ourselves on being local as much as we do our customer service. Response date: 8th November 2019

Outstanding staff

Our dealings with the Vernon have always been a pleasure. The staff will always "go that extra mile" to be helpful and explain appropriate procedures in an understandable way. Reviewed on: 4th November 2019

Reply from Vernon Building Society If it's for you Michael, we're always happy to go the extra mile! We are so happy that you found our service clear and understandable. Response date: 8th November 2019

Fab!

Lovely people and very welcoming Geraldine 10/10 Reviewed on: 31st October 2019

Reliable

Likes the feedback. Could do better = return calls left on answer phone (this only happened once so hopefully not repeated) Reviewed on: 15th October 2019

Very helpful.

Both myself and my wife are past retirement age. We needed to move out interest only mortgage as our high street lender was being difficult. At our age getting a mortgage can be difficult to find. Our IFA approached Vernon and we received an offer. Yes the criteria and questions are thorough. But we did receive an offer which we accepted. Brilliant outcome for us! Reviewed on: 3rd October 2019

Reply from Vernon Building Society That's great to hear Melvyn! We are so glad to hear that you had such a brilliant outcome with us. Response date: 4th October 2019

Self build mortgage

Our financial advisor suggested the Vernon as a lender who would work with us on a specialist self build application. His advise proved to be good. Although there were a couple of delays along the way, we ultimately were satisfied with the process and funds were made available at an appropriate stage. Whoever we spoke to within the Vernon knew who we were and we didn't get lost in the system as happens with the large banks / lenders. Reviewed on: 3rd October 2019

Reply from Vernon Building Society Hi Gary, thank you for the feedback. We are so happy that you enjoyed our service. We know that being able to speak to the same employees is important to our members, so we are glad you found this helpful! Response date: 4th October 2019

Excellent service

Couldn't of asked for a better service for our mortgage for our 1st home. Lucy was amazing she was there when ever we needed :) also maureen and the rest of the team were great also. Really recommend the service. Reviewed on: 17th September 2019

Reply from Vernon Building Society Hi Wez, thank you for this amazing feedback. I passed this on to Lucy and she was really happy to hear you recommend our services to others. Response date: 23rd September 2019

Fantastic Service

Great service which despite loads of issues from the broker Rosie and Jessica at Vernon in particular took ownership of the issues to resolve with our solicitor. What was a very stressful time was help to resolution by the caring and family feel of the company. Would highly recommend and loved our welcome to your home box. Very nice touch Reviewed on: 9th September 2019

Reply from Vernon Building Society Thank you for this amazing feedback Mrs C! I will pass this message on to Rosie and Jessica. Glad you liked the home box and all the tempting treats inside. Response date: 9th September 2019

A more personalised service from a building society

Vernon building society provided me with a mortgage and took into account my personal circumstances rather than many larger building societies basic tick box judgements. The service was excellent and efficient and I even received a lovely welcome hamper when I moved into my new home! Reviewed on: 3rd September 2019

Reply from Vernon Building Society Hi Laura, we are really glad that you enjoyed your welcome hamper, they are lovely aren't they? The Vernon is always here to help if you need anything else! Response date: 3rd September 2019

First Class

Had a great experience as a first time buyer, from opening up my ISA through to my initial enquiries and then all the paperwork. All staff in branch and head office happy to help. My mortgage advisor, Enam was great too and amiable, easy to speak to gentleman. Reviewed on: 2nd September 2019

Reply from Vernon Building Society Hello Peter, we are all really glad that you had such a great experience. Enam is always there to help! Thank you for the feedback. Response date: 3rd September 2019

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