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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.87

Based on 483 reviews, last reviewed 9th Sep 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Very difficult to deal with

I found the company very difficult to deal with, I had to jump through so many hoops, that I felt I was a circus lion. Of the many mortgages I have dealt with over the years, being a property investor, this was by far the most difficult one to date. Reviewed on: 2nd September 2019

Reply from Vernon Building Society Hello Danny. We are very sorry that we failed to meet your expectations. We are always keen to learn and to improve. Please contact our Mortgage Underwriting Manager by calling 0161 429 6262 so that we can discuss the situation with you. Response date: 4th October 2019

Surperb customer service!

As with most mortgages but especially with a self-build, the lead up to completion can be very stressful. Although obtained via Buildstore, I had reason to chase various aspects directly with the Vernon to make sure the completion date was met. I could not have found more helpful or willing people to help get things over the line. Rosie and Dan were exemplars of customer service and made my priority their priority to ensure all was in place to meet my target date. It was great to find an organisation who are clearly focussed on the customer not just meeting a monthly target so it made my experience a very positive one. I would happily recommend the The Vernon to anyone seeking a self build mortgage. PS. The Vernon's "welcome to your home" hamper was a lovely touch packed full of goodies to relax with - just great. Reviewed on: 2nd September 2019

Reply from Vernon Building Society Hi Chris, I have passed this lovely feedback on to Rosie and Dan. We are all grateful for your words and are very glad you liked your welcome hamper! Response date: 3rd September 2019

Excellent

Friendly staff and I trust their advice. Great service. Reviewed on: 1st September 2019

Very person centred friendly approach

Lucy talked us through everything step by step, answered all our questions but also took time to listen to us. It made the whole process so much easier and stress free Reviewed on: 20th August 2019

Reply from Vernon Building Society We are really glad to hear you had a stress free time with us, we will pass this message on to Lucy! Response date: 21st August 2019

Excellent

I wanted to stay with a local company. Customer relations are excellent. Reviewed on: 18th August 2019

Reassuring

More info about options. Scale/graphs comparisons. Reviewed on: 11th July 2019

Reply from Vernon Building Society Hi David, I have passed this information on for you. Thank you for the feedback. Response date: 8th August 2019

Perfect - when everything else seemed lost

Open minded and willing to help. Overall very impressed with service! Would recommend over and over Reviewed on: 1st July 2019

Reply from Vernon Building Society We are so glad that you feel this way Robert! We are here to help. Response date: 3rd July 2019

Superb

Feels like a family business that cares about customers! Reviewed on: 27th June 2019

Reply from Vernon Building Society We really do care about our customers Andrew! Response date: 10th July 2019

Brilliant

I love the professionalism and helpfulness of everyone that I come into contact with at the Vernon. Thank you! Reviewed on: 25th June 2019

Reply from Vernon Building Society We had a great time meeting you too John. We are glad you had such a good experience. Response date: 10th July 2019

Local

Accessible offices and helpful staff Reviewed on: 24th June 2019

Reply from Vernon Building Society Any of our six local branches would be happy to help you again Jeff. Response date: 10th July 2019

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Vernon Building Society: Mortgages reviews

175% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Vernon Building Society: Mortgages now

Vernon Building Society Mortgages reviews (483)

Very difficult to deal with

Surperb customer service!

Excellent

Very person centred friendly approach

Excellent

Reassuring

Perfect - when everything else seemed lost

Superb

Brilliant

Local

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Want to see more from Vernon Building Society?

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Savings

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