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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (460 reviews)

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4.87

Based on 460 reviews, last reviewed 25th Nov 2024

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

In branch service review I have been a customer since 1993 with mortgages and have had great service and help with excellent deals. Thank you. Reviewed on: 25th November 2024

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Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage product is important. We collect Vernon Building Society mortgage reviews to give you valuable insight into the lender and its products.

Vernon Building Society is an independent mutual, offering a range of mortgage products. Make sure you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a mortgage with Vernon Building Society, learn more about the lender by reading our reviews. Find out what product customers have taken out and how satisfied they have been throughout the mortgage term. Find out how supportive the Society was throughout the application process. Learn all of this and more in our Vernon Building Society mortgage reviews.

Did Vernon Building Society help you purchase your home? Tell us about your experience. Do you have any circumstances that make it harder to secure a mortgage? Was Vernon helpful with this aspect of your mortgage? Was the application process easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write an honest Vernon Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Vernon Building Society Mortgages reviews (460)

Friendly and Helpful

Always friendly on the phone and always happy to help Reviewed on: 10th March 2019

Caring

Being able to speak to a person - usually the same person each time Reviewed on: 8th March 2019

Not yet completed

I am unable to give a total review at this point as our application is still being processed Reviewed on: 1st March 2019

Application still on going

Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing. Reviewed on: 1st March 2019

Reply from Vernon Building Society Hello Derek. Thank you for your comments about your experience with us up to now. We appreciate you will have a better idea of the overall service at the completion of your customer journey with us and we look forward to your feedback at this point! Response date: 12th March 2019

Poor service and lack of understanding of customer needs.

Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned. Reviewed on: 8th February 2019

Helpful

Very easy to deal with in Laymans terms and not complicated Reviewed on: 6th February 2019

Compassionate

When one leaves a message on a direct line number one should be phoned back Reviewed on: 5th February 2019

Excellent

Good communications with staff always helpful Reviewed on: 4th February 2019

Satisfaction

I am happy with level of service provided Reviewed on: 4th February 2019

Outstanding

I have complete confidence in the Vernon looking after my needs Reviewed on: 3rd February 2019

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