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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (798 reviews)

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3.80

Based on 798 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (798)

Good balance transfer service

Got a balance transfer credit card to consolidate my credit cards, it was quick and easy and they did all the legwork which was nice. One downside is I can't find an app to check my balance on yet but fingers crossed they'll bring one out soon. Reviewed on: 31st May 2017

Reply from Virgin Money Hi there, thanks for getting in touch! Our focus is on mobile optimisation for the moment, but we’ll let our customers know first if there’s any changes. Keep an eye out! Thanks, Jane Response date: 1st June 2017

Fast and excellent 0% offer

They make your life so simple it's crazy! Easy access customer services. Soft search allows to see if you're likely to get the card. Never considered 0% transfers until now. Then there's the rest of virgin, I can't wait to explore the benefits! Thanks guys! Reviewed on: 31st May 2017

Reply from Virgin Money That’s what we’re here for David! Glad you’re so happy with your Credit Card, did you know you can register here to access all the up to date news and benefits; https://uk.virginmoney.com/virgin/service/? Thanks, Jane Response date: 1st June 2017

Simple and Brilliant.

Card arrived in 2 days. Activated and being used without any problems. T&C's easy to understand. Benefits being offered instantly. Can't wait until they bring out a new bank account. Reviewed on: 30th May 2017

Reply from Virgin Money Hi Neil, glad to hear you’re enjoying your new Credit Card! You can register here to keep up to date with all the latest benefits and competitions; https://uk.virginmoney.com/virgin/service/. Thanks, Jane Response date: 1st June 2017

Good rates and easy transfer

I recently transferred a balance to a virgin money credit card. The 0% time period offered was excellent and the transfer handled very well Reviewed on: 30th May 2017

Reply from Virgin Money It's great to hear from you Simon! Glad you're happy with your new Credit Card, just drop us a message if there's anything we can help with. Thanks, Jane Response date: 1st June 2017

Easy

Can b used almost everywhere very handy Reviewed on: 24th May 2017

Reply from Virgin Money Good to hear from you Anita! Glad you’re enjoying using your Credit Card, just let us know if there’s anything we can help with! Thanks, Jane Response date: 25th May 2017

Poor customer service

Ridiculously bad customer service and unnecessary charges. Overall a really bad experience. Reviewed on: 9th May 2017

Reply from Virgin Money Thanks for getting in touch Kate. Would you be able to email your address, telephone number and details of what’s happened to [email protected] so we can look into this for you? Thanks, Jane Response date: 10th May 2017

Great service, wonderful benefits

I was really happy with the credit card I took out with Virgin Money. The staff were always easy to reach on the phone, friendly and helpful. I took some insurance on my credit card which then led to Virgin paying off a percentage of my balance for three months after I gave birth. It was well worth it and a great help. I would recommend them to everyone. Reviewed on: 9th May 2017

Reply from Virgin Money Glad we were able to help with your Credit Card Elizabeth, especially after the addition of your little one! You know where we are if there’s anything else we can help with. Thanks, Jane Response date: 9th May 2017

Brilliant service

Wonderful service and the website is amazing- highly recommend Reviewed on: 5th May 2017

Reply from Virgin Money Hi Rhiannon. We love our website too, thanks for the feedback! Just get in touch if there’s anything we can help with. Thanks, Jane Response date: 9th May 2017

Great rewards

I use my Virgin Atlantic MBNA cards for my everyday purchases and pay it off each month as I get airmiles added to them and I'm saving them for a trip to New York, they last 3 years so lots of time to collect them. You can also trade them in for spa days or wine hampers if you dont quite have enough. It's nice to be rewarded for customer loyalty and get a little something back from your everyday spends. We have 2 cards for the same account so my husband can use it the same way too. I also find the online account management on the website really user friendly it's easy to see the breakdown of spending. Would definitely recommend them to a friend. Reviewed on: 3rd May 2017

Reply from Virgin Money Hi Bex, good to hear from you! Glad you’re enjoying spending with your Virgin Money credit card and making good use of the benefits available. We hope you have an amazing time in New York! Thanks, Jane Response date: 4th May 2017

Good customer service & great introductory deals

The card was attractive due to an generous interest-free money transfer introductory offer. The interest rate does then rise to a higher level. The customer service has been great and friendly, though. Reviewed on: 3rd May 2017

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