Smart Money People Logo
Share this page
Link copied

Voyager Insurance: Travel insurance reviews

View other Voyager Insurance products
4.87
Based on 380 reviews, last reviewed 1st Sep 2025
3100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great travel insurance provider Voyager Insurance was able to offer us a travel insurance policy for our specific needs. Very helpful! Reviewed on: 1st September 2025
Nathan Wong's avatar
Nathan Wong

Latest lowest rating:

1

Don't go to the Doctor After being bitten by a tick my doctor recommended a precautionary course of antibiotics. I informed Voyager as required and they said I had to pay an... Read more Reviewed on: 22nd August 2025
Tique's avatar
Tique
Read all reviews Write a review

About this product

Voyager Plus Travel Insurance offers a range of policies for short stay trips, annual multi-trips, or extended breaks abroad.

Cover is available for cancellation, emergency medical expenses (including additional travel and accommodation costs), baggage, travel delay, missed departure, personal accident, and more.

Voyager Plus Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Voyager Plus before, you can also leave a review and share your experience.

Review Voyager Insurance: Travel insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Voyager Insurance Travel insurance reviews (380)

Terrible customer service

1
I found this site through travel supermarket as I wanted to insure my mother for a 10 days trip to USA Travel super market led me to this site as my mother is EEA resident . I had almost filled in all the form on line but I had to clarify something with her heart condition that needed health check Unfortunately I cannot recall the name of the guy who picked up the phone He was really unhelpful I tried to explain that my mother needed only cover for her USA trip from London He told me that my mother needs to consent for the health check I explained that my mother doesn’t speak English but I can translate . I did not have the chance even to ask what can we do alternatively He told me that I admitted that my mother doesn’t speak English and he just said good bye and hang up That was so rude and upsetting I am a UK resident. So does this mean that who ever do not speak English cannot travel ? Very disappointing customer service Reviewed on: 2nd October 2018
Mina Gaglia's avatar
Mina Gaglia

No compassion whatsoever.

1
Our son died suddenly on March 19 2018 which was two days before we were due to fly out to Tenerife for aa week. The claim consisted of £450 for flights & £90 for the Timeshare accommodation. The last thing that we had on our minds was to cancel the holiday but more than three months later the Insurance Company want even more information even though we have already sent it to them once via our Broker They now want our son's medical certificate as to cause of health & medical history. He wasn't even coming with us & I have already provided a death certificate. Cancellation certificate - are you real? This was the last thing on our minds!!! They want me to resubmit invoices of flights & accommodation which I provided back in April!!!!! This is one of two claims that I have submitted & the second one is still waiting to be resolved. My advice is that you dont touch this company with a barge pole!!! Reviewed on: 8th August 2018
JanMal Williams's avatar
JanMal Williams

I had a friendly efficient service.

4
I had never heard of this company and needed insurance for a cruise but l live in Spain and there aren't many companies who provide this service. They were friendly and efficient. Reviewed on: 29th August 2017
Fiona Templeton's avatar
Fiona Templeton

Peace of mind like a prince

5
Someone who has got a promise, behave calmly, patiently and respectfully because he knows that every thing is right. He is sure. In opposite of the other one who doesn't know what to do when a small matter comes up, a little delay and so forth that bring bad thing for your health. Reviewed on: 26th August 2017
Victor Kitenge's avatar
Victor Kitenge

Travel insurance

5
I have used Voyager for a number of years and find the policy cover to be superior to others I have reviewed also having some medical issues their medical screening is simple and straightforward. Reviewed on: 26th August 2017
Ian Proctor's avatar
Ian Proctor

Great when buying the insurance, very efficient when claiming!

5
When I bought my insurance the sales reps have been really helpful and the process was very straight forward. After having bought a single trip insurance I changed my mind as I decided to buy a yearly insurance. They did everything to cancel the single trip insurance to go for a one year insurance. It has been super easy. When I had to claim for a trip I had to cancel because of medical conditions in less than a week the process was done and I received an email saying they are going to reimburse the full cost of our trip! I couldn't believe it, they are SO professional and efficient. Thank you so much Voyager Insurance for your impeccable work! Reviewed on: 26th August 2017
Isabelle 's avatar
Isabelle

Comprehensive

5
Very comprehensive policy with added knowledge that all areas covered Reviewed on: 17th August 2017
Andy's avatar
Andy

Comprehensive

5
Many options available to cover all situations. Very comprehensive policy and superb after sales support including claims department Reviewed on: 17th August 2017
Andy's avatar
Andy

Great Policy, Great Staff

5
Love dealing with Voyager for travel they have great friendly and knowledgeable staff. If I ever have a problem I can always guarantee that if I pick up the phone someone will help me straight away. Definitely 5* for customer service. Reviewed on: 8th August 2017
Tamara Husband's avatar
Tamara Husband

Travel without worry

5
The policy is comprehensive cover and reviewed annually to ensure that it stays up to date with the requirements of travellers. Staff are happy to help deal with any queries in a timely manner Reviewed on: 8th August 2017
Diane Malone's avatar
Diane Malone

Do you have a different Voyager Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Voyager Insurance?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill