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Waggel: Pet insurance reviews

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4.74
Based on 1,245 reviews, last reviewed 23rd Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025
jake_sandford's avatar
jake_sandford

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026
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Simon
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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1245)

Easy to get quote , great app, FULL coverage

5
I’d been messed around by my previous insurance company with a huge hike in price. My dogs are rarely sick and I couldn’t understand why the price went up so much. I found Waggle, it took about 2 mins to get a quote and I had a lot of fun playing around on the app. Even got a free behavioural consultation with a lovely guy called Dave. What a win. Reviewed on: 12th August 2020
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MaxjB

So many perks

5
Waggel customer service made changing details on my account so simple and pain free. They have so many perks and discounts with companies that I actually use so they’ve been saving me money! Reviewed on: 12th August 2020
Briony's avatar
Briony

Easy and straight forward insurance

5
We, thankfully, haven’t had to use our insurance yet for our two kittens but Waggel have been great so far! Our little Frankenstein monster even appeared on their insta page, which they sort our opinion on first. Feels less like an insurance company and more like a community. Reviewed on: 12th August 2020
Rachel Louise Ross's avatar
Rachel Louise Ross

Easy, simple, stress-free!

5
After shopping around for pet insurance and feeling demotivated due to bad customer service, I found Waggel. It was simple and easy to sign up, all very straightforward, which took away the stress. We've not had to claim on our insurance yet but feel confident that when we do, we will continue to receive excellent customer service and help. Would highly recommend! Reviewed on: 12th August 2020
Jessica's avatar
Jessica

No nonsense online pet insurance

5
Set up my new puppy’s insurance quickly with no fuss. Unlike some of the big names I’ve used previously. Nice to have something new on the market . Reviewed on: 12th August 2020
Christine's avatar
Christine

Easy to understand simple to set up

5
Signing up was super simple and I understood the pricing and excess easily. So far so good Reviewed on: 12th August 2020
Rachel Jane De Lange's avatar
Rachel Jane De Lange

Simple, value for money insurance

5
Finally an insurance company run by actual people rather than an algorithm. Clear, compassionate policies so you know where you are at all times. Great customer service as well. Reviewed on: 12th August 2020
Vicky 's avatar
Vicky

Simple, cheap - what more do you need?!

5
Easy to apply for, easy website to navigate, competitive prices, absolutely no complaints here! Reviewed on: 12th August 2020
Beth Warriner's avatar
Beth Warriner

The customer service is really good and the plans cheaper than comparable insurances.

4
Really happy with the price and the customer service - I've been making my first claim on my dog in his life and this has been stressful but Waggel have been great in helping me arrange direct payment and reassuring me. I will say though to make sure you take up a policy with high individual limits for diagnostics - my fault entirely as my dog has never been ill and I underestimated the cost of treatment. Reviewed on: 12th August 2020
Lilla Allahiary's avatar
Lilla Allahiary

An All Star pet insurance company

5
The company is extremely helpful. The prices are very affordable from pups to older dogs. The insurance offered is better than any other! Reviewed on: 12th August 2020
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Jude McDermott

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