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Waggel: Pet insurance reviews

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4.74
Based on 1,245 reviews, last reviewed 23rd Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025
jake_sandford's avatar
jake_sandford

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026
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Simon
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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1245)

Fab service

5
Within days of buying our Waggel insurance we need to use the 24/7 free vet consultation service for our puppy who got poorly. We saw (over video) a friendly, knowledgeable vet within 30 mins of requesting an appointment. We haven't had to use other aspects of the insurance (and hope not to have to) but it was very easy and straight forward to sign up and we are very impressed so far. The discounts on multiple pet brands is an added bonus! Reviewed on: 12th August 2020
T Sharp's avatar
T Sharp

Very friendly

5
Customer service is fantastic and the best thing I done was to insure my Marley with waggle Reviewed on: 12th August 2020
Angel kavanagh 's avatar
Angel kavanagh

easy to deal with ..

5
I had a minor issue...when trying to sort it out with Waggel via the online chat, the advisor actually phoned me as it was easier to speak directly.. it showed great initiative and is hopefully the sign of good things to come from this company..good communication is key. Reviewed on: 12th August 2020
Shirley Marriott's avatar
Shirley Marriott

really simple and great cover

5
was really easy to understand everything, even online and the cover is as good as the big name pet insurers for a competitive price Reviewed on: 12th August 2020
jason walker's avatar
jason walker

As simple as it gets

5
All very crisp and clear, no packs of paperwork that no one understands a word in, very easy to navigate the online profile, and support always responds promptly. Enquired several times and always had my questions asked/queries resolved within 5 mins. Reviewed on: 12th August 2020
Diana Evangelista's avatar
Diana Evangelista

Hassle free pet insurance

5
Waggel are the most hassle free pet insurance company that I have ever seen. I spent a long time looking at all the available options for my kittens and waggel were the best for by far. They go above and beyond what all of their rivals offer and at a really good price. The added bonus of an online vet was a huge bonus. The peace of mine knowing you can get hold of a very when you need one quickly gives me great peace of mind. Simply put, waggel is what every insurance company should be... And more. Reviewed on: 12th August 2020
Andrew Miller 's avatar
Andrew Miller

Explant Service

5
Quick to respond to any Questions Reviewed on: 12th August 2020
Dennis Clifford's avatar
Dennis Clifford

Pawfect pet insurance

5
Very easy to set up and make claims, when needed. All online too, so no waiting on hold. Reviewed on: 12th August 2020
Niall Furlong's avatar
Niall Furlong

So far, so excellent

5
So easy to understand and take out this insurance with flexibility built in to tailor payments to your budget. Made a mistake with my details but after a simple process to raise a ticket online it was sorted quickly and efficiently. All contact I've had so far has been friendly and professional. The truth will come if we ever have to claim but I have high hopes that the standards set so far will be consistent. Reviewed on: 12th August 2020
MrsA's avatar
MrsA

Simple and easy. What more could you want?

5
Easy sign up process and the online vets is great Reviewed on: 12th August 2020
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Craig Paul Wallace

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