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Wave Community Bank: Loans reviews

Name: Loans
Rating: 4.93 (222 reviews)

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4.91

Based on 222 reviews, last reviewed 11th Jul 2025

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

2 star

Latest highest rating:

5

Always courteous, kind & helpful I've been fortunate enough to have been a recipient of several loans, but even when they couldn't help me their customer care is still outstanding. Reviewed on: 11th July 2025

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Wave Community Bank follow a strict ethical lending policy for loans.

There are no arrangement fees for a Wave Community Bank loan and repayments include a savings element so you build a savings pot as you pay off the loan. Loans are also available to members aged 70 and over.

Wave Community Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Wave Community Bank before, you can also leave a review and share your experience.

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Wave Community Bank Loans reviews (222)

Friendly & with fantastic customer service

I always choose to companies I work with not only on their efficiency (& Wave are right up there) but on their customer service, in this automated day and age it is so important to have warm, friendly humans right on the front line. Please keep up this amazing standard as a priority. Reviewed on: 2nd June 2023

Fantastic bank

First class service. Should be more like Wave excellent!! Thank you everyone at wave keep up the great work!! GOOD JOB!! Reviewed on: 2nd June 2023

Great service and lower interest rates

Communication during processing time was amazing and great customer service. Lower interest rates. The opportunity to have a little savings while paying off your loan. Reviewed on: 2nd June 2023

Amazing service

This bank has amazing customer service when applying for a loan. Plus you pay extra every month which you get back when your loan is repayed which is a great idea as it stops you repaying your loan and having to apply for another so it is a savings as well as loan. Fantastic Reviewed on: 2nd June 2023

Great customer service

My experience with them has been amazing, they are a wonderful team, kind and friendly staff willing to help you all the time. I would recommend it 100% Reviewed on: 2nd June 2023

Fair

Reliable and fair. Applying for the loan was easy. Repayments are affordable and I like that when you repay your loan you’re saving money as well. Reviewed on: 2nd June 2023

Easy and rewarding

It's a brilliant idea I not only pay off my loan but I also invest of others Reviewed on: 2nd June 2023

The Bank with Real People

It’s so nice to have a community bank that have real people at the heart of it. Applications are dealt with by people and not machines with algorithms. They listen and help. I couldn’t be more pleased with the service Reviewed on: 2nd June 2023

Fantastic service

After trying to take out a loan for a new vehicle, I had issues with banks due to identity fraud, Wave community bank were able to help me, and at a very reasonable rate as well. I was able to see the amount owed each day, and managed to repay the loan long before it was due to finish. Would I head to them again for something else, Yes I would, without a question of doubt. Reviewed on: 2nd June 2023

Personal approach to customers. Friendly and responsive staff.

Loan application was processed fast. Instead of being dependant just on credit reports, loan advisor contacted personally to clarify some details. Process from beginning to end took place online. Overall positive experience. Been in touch with staff regarding my payments not showing on App, again issue was dealt with quickly and instead of "We sorted this for you", I actually got full answer on why that happened, how it affects my account, what was done and how it will look going forward. And also, as mentioned, App is handy to track accounts from the phone with transparency. Would definitely recommend. Reviewed on: 9th May 2023

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