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Zopa: Cash ISA reviews

Name: Cash ISA
Rating: 4.84 (1546 reviews)

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4.84

Based on 1,546 reviews, last reviewed 12th Jun 2026

97% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

Great online services I am very happy with the online service. It is simple, quick and easy to use their website. So far I am happy to keep my savings with Zopa Reviewed on: 12th June 2026

Latest lowest rating:

1

Obstructive to ISA transfer out I have had no fewer than 4 attempts to organise a transfer out and each time Zopa finds a way not to act on the request. The current strategy is Zopa ... Read more Reviewed on: 27th May 2025

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About this product

The Zopa Smart ISA can be opened with as little as £1.

Customers who already have a Smart Saver Account can apply for a Smart ISA via the Smart Savings Hub. With Zopa, you’ll have one flexible cash ISA, but within that, can spread your allowance across different ISA pots.

Zopa Smart ISA reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Zopa Cash ISA reviews (1546)

Don’t bother, they won’t communicate

I’m in the process of moving a cash ISA from them to another provider and because they haven’t returned contact to the third part , I have made numerous attempts to contact them. They make it extreme awkward to locate a given chat site to sodas sith them and my experiences over this week and last is that you get thru to someone on chat who then has to pass you to the ISA Department. I waited well over 50 minutes last Friday and again this Tuesday and gave up trying to get a response from them. It’s ridiculous tgat customer wanting an update to a money transaction is denied access to ‘ a Customer Support Operator’ and moving forward, I will never use Zopa again if and when I finally obtain an answer from them. I left my Tel number in the chat yesterday, I have heard nothing from them. Totally unprofessional Reviewed on: 16th April 2025

The app is easy to use.

The app is easy to use. FAQS usually answer questions if not the chat function works well. Reviewed on: 16th April 2025

Zopa have been so easy to use a real pleasure.

Zopa have been so easy to use a real pleasure.good products ,good rates Reviewed on: 16th April 2025

Contacting zopa not good

Making contact with zopa not particularly good, but they are not alone on that front. Reviewed on: 16th April 2025

Excellent app

Easy app, can see savings and interest instantly. Reviewed on: 16th April 2025

easy to set up and Efficient

Easy to set up, efficient. All our interactions have been of the highest degree of customer service. Reviewed on: 16th April 2025

Would recommend Zopa

Use the app, easy to use and lay out is well done. Had no problems Reviewed on: 16th April 2025

Easy to use website, good rate of interest.

Easy to use website, good rate of interest. Does what it says on the tin Reviewed on: 16th April 2025

Good app

Easy to use app. Provides me with what I need and app is easy to navigate Reviewed on: 16th April 2025

Great App and great accounts

Everything runs smoothly, never had a need to speak with anyone and the app is great too. Easy to navigate and move funds around. Reviewed on: 16th April 2025

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