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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Zopa transformed my finances

Application process was fast and seamless. The app is clear and helpful. Zopa has transformed my financial health for the better. Reviewed on: 16th January 2026

Everything was made simple.

Everything was made simple. Quick answer and Quick to help Reviewed on: 16th January 2026

Zoopa is by far the best loan company I’ve used - no...

Zoopa is by far the best loan company I’ve used - no hassle, expedient and very reliable. Reviewed on: 16th January 2026

Good communication

Good communication excellent customer service Reviewed on: 16th January 2026

Very easy and helpful when I needed a loan quickly e...

Very easy and helpful when I needed a loan quickly even though my credit score was not to good Reviewed on: 16th January 2026

A simple way to help manage money.

The app is so easy to use, the loan allows me to pay additional amounts and informs me of the new monthly payments. The linked accounts function is easy to use also. Reviewed on: 16th January 2026

My experience with Zopa has been extremely positive...

My experience with Zopa has been extremely positive from start to finish. The application process was clear, straightforward, and well-structured, which made it easy to understand my options and proceed with confidence. Communication throughout was timely and transparent, and I always felt well informed at each stage of the process. What stood out most was the quality of customer service. Every interaction I had with the Zopa team was handled with professionalism, efficiency, and genuine willingness to help. Queries were addressed promptly, explanations were clear, and the support provided made what could have been a stressful process feel smooth and reassuring. Overall, Zopa demonstrated a strong customer-centric approach, combining excellent digital processes with high-quality human support. I would confidently recommend Zopa to others looking for a reliable and well-managed personal loan provider, and I would not hesitate to use their services again in the future. Reviewed on: 16th January 2026

I thought when i apply loan at zopa that it will tak...

I thought when i apply loan at zopa that it will take time but it was fast and efficient and reliable Reviewed on: 16th January 2026

It was quick & easy to use whilst at the same time e...

It was quick & easy to use whilst at the same time encouraging you to think about your financial situation Reviewed on: 16th January 2026

Very good provider quick and reliable

Very good provider quick and reliable Reviewed on: 16th January 2026

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