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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69089 reviews)

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4.91

Based on 69,089 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69089)

Only fault I have ,, is not being able to upgrade lo...

Only fault I have ,, is not being able to upgrade loan until loan is paid off Reviewed on: 11th March 2024

Sooo easy to set up

I found the experience very easy to carry out, because I’m dyslexic I was dreading having to sort a loan out Reviewed on: 11th March 2024

Good for loan but not for savings as they won’t let...

Good for loan but not for savings as they won’t let you take money out customer service is awful must of spoke to them 10 times and still got no where Reviewed on: 11th March 2024

Made the process of getting a personal loan very easy.

Made the process of getting a personal loan very easy. Reviewed on: 11th March 2024

Easy to deal with

Quick easy transaction to get loan and also for paying off early Reviewed on: 10th March 2024

Wasn’t to intrusive on question asked.

Wasn’t to intrusive on question asked. Accepted and money paid out asap Reviewed on: 10th March 2024

Excellent customer delivery service.

Excellent customer delivery service. Applied for personal loan through Credit Score website and there is no squabble and the loan was approved after responding to the advisors questions. Loan approval was easy and the money was credited into my nominated account within minutes. Would certainly go back to Zopa Bank for future loan. Reviewed on: 10th March 2024

Great products and excellent customer service

Zopa is fantastic with its products and customer service Reviewed on: 10th March 2024

Very speedy reply with acceptance, manageable payments.

Very speedy reply with acceptance, manageable payments. Easy to view your balance etc on app. When I closed the loan again quick and easy, with very helpful knowledgable staff Reviewed on: 9th March 2024

Excellent service they’ve helped me for a few years...

Excellent service they’ve helped me for a few years now. Couldn’t have asked for the great support. Reviewed on: 9th March 2024

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