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Zurich: Home Insurance reviews

Name: Home Insurance
Rating: 1.74 (32 reviews)

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1.74

Based on 32 reviews, last reviewed 14th Apr 2026

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

13%

28%

47%

Latest highest rating:

4

Great customer service I would have given it a 5, but it required a nurse visit and application took time. The customer service was superb and the price was very reasonable. Reviewed on: 23rd August 2023

Latest lowest rating:

1

Zurich- the never pay out company I made a claim on my travel insurance with Zurich after having to cancel my holiday when diagnosed with a serious illness. Zurich refused to pay out w... Read more Reviewed on: 14th April 2026

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About this product

Zurich home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Zurich handle your home insurance claim? Our Zurich home insurance reviews can help you to find out this and much more. Have you ever had a policy with Zurich? You can tell us about it by writing your own review below.

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Zurich Home Insurance reviews (32)

Zurich- the never pay out company

I made a claim on my travel insurance with Zurich after having to cancel my holiday when diagnosed with a serious illness. Zurich refused to pay out when it was clearly covered. They always never pay out and are under investigation for failing to do so. Reviewed on: 14th April 2026

They do not pay out

I took out travel insurance with the Zurich in complete good faith, I specifically checked that they would cover circumstances where I had to cancel my holiday. They assured me I was covered. I booked a holiday shortly before going on holiday I was diagnosed with a serious illness and had to cancel my holiday. I made a claim Zurich refused to pay out, even though I was clearly covered. Reviewed on: 9th April 2026

They don’t pay out

bought Travel insurance in complete good faith from Zurich Insurance in particular I checked that it covered circumstances when I had to cancel my holiday. Zurich assured me the policy covered this eventuality. I booked a holiday, shortly before going on holiday I was diagnosed with a serious illness and had to cancel my holiday. Zurich Insurance refused to pay out even though it was clearly covered. Reviewed on: 7th April 2026

Zurich Insurance do not pay out on Insurance policies

I took out Travel Insurance with Zurich Insurance and a few months later booked a holiday, unfortunately shortly before going on holiday I was diagnosed with a serious illness and was forced to cancel my holiday. Zurich Insurance refused to pay out even though I was clearly covered. They had initially agreed to but on calculating the cost changed their minds. I know a lot of people have had similar problems with Zurich. Reviewed on: 18th March 2026

Gives cover without any checks

I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and still waiting on written response that action and refund of premiums etc. Reviewed on: 4th October 2025

Zurich & Onepath are the same company.

Zurich & Onepath are the same company. They can't be trusted and do everything to get out of paying. If it's for income protection. They sent you to their Dr that says a crippled person is ok to go back to work & cuts off your income protection. They should be closed down. They also control your Dr and get them to change their review of your injuries so they can cut your payments off. Reviewed on: 11th September 2024

Not required for building insurance

Not required for building insurance Reviewed on: 4th September 2024

Awful service

Bad enough that my upstairs neighbour had a slow leak which seeped down behind my bathroom tiles, got under the bath and rotted the floor, but Zurich's unhelpful, intransigent and downright hostile attitude made everyting worse. Reviewed on: 25th August 2024

BEWARE DO NOT USE FOR HOUSE INSURANCE

Had a UK rented property insured with this company and the tennant caused 11ks worth of criminal damage before his final legal eviction by court bailiffs, Zurich engaged a loss adjuster and look into the policy line by line and wriggled out of the claim even though I personally done everything correctly...... Trust me just insure yourselves elsewhere this company are basically scammers. They basically said I haven't been insured from day 1 and then they would not even return my premium which I paid in full via a broker. Absolute robbery....... I shall let FOS decide whether I have been treated fairly and write this post on every platform I can to advise and help others not be in the position I am. Don't worry I will make sure it costs zurich more than my 11k ligitimate criminal damage claim Date of experience: 09 August 2024 Edit Reviewed on: 9th August 2024

Zurich dont use, rude and obnoxious,

kitchen ceiling fell down,left dangerous,zurich have sent it for investigation even thought their bulider came round and agreed with us,they are saying i didnt tell them about a claim for accidental damage from 2018 for £125 horrid customer service, treated like a piece of dirt on their shoes Reviewed on: 28th May 2024

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