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Zurich: Home Insurance reviews

Name: Home Insurance
Rating: 1.74 (32 reviews)

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1.74

Based on 32 reviews, last reviewed 14th Apr 2026

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

13%

28%

47%

Latest highest rating:

4

Great customer service I would have given it a 5, but it required a nurse visit and application took time. The customer service was superb and the price was very reasonable. Reviewed on: 23rd August 2023

Latest lowest rating:

1

Zurich- the never pay out company I made a claim on my travel insurance with Zurich after having to cancel my holiday when diagnosed with a serious illness. Zurich refused to pay out w... Read more Reviewed on: 14th April 2026

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About this product

Zurich home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Zurich handle your home insurance claim? Our Zurich home insurance reviews can help you to find out this and much more. Have you ever had a policy with Zurich? You can tell us about it by writing your own review below.

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Zurich Home Insurance reviews (32)

Great customer service

I would have given it a 5, but it required a nurse visit and application took time. The customer service was superb and the price was very reasonable. Reviewed on: 23rd August 2023

Suddenly stopped home insurance

After being a loyal customer for 11 years I was told to find another insurer as they have stopped doing home insurance which was out of the blue Reviewed on: 22nd August 2023

I will never use Zurich again !!!!!!

Never needed to claim insurance before, but unfortunately someone broke into our garage twice – in October our big garden gate and garage door was destroyed, and 2 e-bikes were stolen. On the second burglary (November) - the main garage door and the fence were destroyed, 1 motorbike was stolen. Because there were 2 burglaries the claims were handed over to Zurich investigation department. And the “fun” began: They didn’t like our first quote as the person was not vat registered. After that we supplied different quotes from companies, that we found on Checkatrade. We were questioned why one supplier quoted for garage gate and the other for the main door to the garage – like we were responsible for the wording of the quotes. They sent the person to our house, who supposed to make photos of damages, but she was doing a background check up on us. Every detail on our insurance was checked – that we definitely have correct details on our policy insurance. A lot of questions were asked: do we have any convictions, do we run business from home, does anyone else live with us etc. Two months later claims were still opened and our insurance run out. We were not offered a renewal with Zurich, so it was very costly for us to find proper insurance while having opened claims. From that moment there was almost no communication from them. Things only moved forward when I called the customer service and complain, as Mr. Investigator didn’t pick up his phone, didn’t return voicemails and didn’t acknowledge emails. In the middle of April, they sent a subcontractor to check the damages and to do a quote. Mr Zurich investigator was reviewing the quote for 2 months – after chasing it up we were told that the case is now with claim department. I called the claim department today (21.06.23) and was told the subcontractor is sorting out the claim. My questions are: who were we insured with - Zurich or your subcontractor? How long does it take to sort out the insurance claim? I feel really sorry for people who need to claim insurance for major accidenst and losses with Zurich if they go through the same process as we experienced. It is very heart breaking if someone steals your belongings for which you work hard to buy them. But with Zurich insurance claim process it is even worse. I will never use Zurich again !!!!!! Reviewed on: 21st June 2023

Please Avoid this Appalling Insurance Company

Absolutely awful company. No interest in paying out for a leaking roof. Very slow to respond and an uninterested and arrogant attitude Reviewed on: 19th May 2023

House wall collapsed and they would not pay

Our house wall collapsed following a severe storm and Zurich have refused to pay the 42k rebuild costs leaving us in a freezing cold unsafe house for months. The claim started in a November 2022 and the appeal result today was still no we are not going to help us. Do not waste your money insuring with this terrible company they are not there when you need them. Reviewed on: 6th March 2023

Shocking customer service DO NOT BUY ZURICH

Simple claim for a broken TV has taken nearly 2 months so far and has not been resolved. Multiple phone calls and emails with no replies, information has all been provided and they have had the TV for over 6 weeks. I would not recommend Zurich to anyone. I even escalated a complaint and the advisor doesn't return calls or emails. This company is a joke. A simple update as to what's happening would be all that is needed. COMPLAINT REF: 00141934 Reviewed on: 21st December 2020

Good quality provider

Easy to understand and tailor the insurance to cover your needs. Slightly more expensive than others, but they give you peace of mind Reviewed on: 1st September 2019

Home insurance

Inexpensive and good level of cover Reviewed on: 8th July 2019

Great service, great price.

Staff are friendly, prices are good, and service/paperwork is always sent promptly. Reviewed on: 7th July 2019

EXPENSIVE

I have been with Zurich for over 20 years. I have just compared the market and the cheapest quote for the same varibales in 10 times less. Reviewed on: 27th April 2019

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